{"id":1607036,"url":"https://alion.io/job/korewireless-support-analyst-i","title":"Support Analyst I","company":{"id":64551,"name":"Korewireless","domain":"korewireless.com","url":"https://alion.io/company/korewireless","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"PyTorch","optional":true}],"status":"live","first_seen_at":"2026-09-24T20:16:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-28T02:03:54Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery.\nCORE RESPONSIBILITIES:\nProvide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems.\nDiagnose and resolve hardware, software, operating system, network, and connectivity issues.\nInstall, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.\nProvision, modify, and deactivate user accounts, permissions, and access rights.\nSupport enterprise applications, including troubleshooting user access and functionality issues.\nManage and prioritize support tickets to meet established service level agreements (SLAs).\nDocument incidents, resolutions, procedures, and technical knowledge articles.\nAssist with onboarding and offboarding activities, including equipment setup and account management.\nPerform software installations, upgrades, patches, and system updates.\nSupport conference room technology, audio/visual equipment, and collaboration tools.\nEscalate complex issues to appropriate IT teams or vendors as needed.\nMonitor recurring issues and recommend process improvements to reduce support requests.\nMaintain IT asset inventories and assist with equipment lifecycle management.\nParticipate in disaster recovery, business continuity, and cybersecurity awareness initiatives.\nSupport IT projects, system implementations, and technology rollouts.\nQUALIFICATIONS\nEducation\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.\nEquivalent combination of education, training, and experience may be considered.\nExperience\n1-3 years of experience in IT help desk, desktop support, or technical support roles.\nExperience supporting Microsoft Windows environments and common business applications.\nExperience using IT service management (ITSM) or ticketing systems.\nTechnical Skills\nKnowledge of Windows operating systems and Microsoft 365.\nFamiliarity with Active Directory, Entra ID (Azure AD), and user account administration.\nUnderstanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.\nExperience with endpoint management and device deployment tools.\nKnowledge of cybersecurity best practices and endpoint security tools.\nAbility to troubleshoot hardware, software, and connectivity issues efficiently.\nCompetencies\nStrong customer service orientation and communication skills.\nExcellent problem-solving and analytical abilities.\nAbility to prioritize multiple requests and manage competing deadlines.\nStrong documentation and organizational skills.\nAbility to work independently and collaboratively within a team environment.\nContinuous learning mindset and adaptability to changing technologies.\nPhysical Requirements\nAbility to lift and transport IT equipment up to 30 pounds.\nAbility to work at a computer workstation for extended periods.\nOccasional travel between company locations may be required.\nDependable mode of transportation \nWork on a warehouse/production floor\nKORE VISION, MISSION, AND VALUES\nVISION\nTo be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.\nMISSION\nTo empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.\nKORE VALUES\nCustomer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions - we want to be loved by our customers.\nBe the Spark: We lead with energy, creativity, and urgency. We don't wait for change - we ignite it. We listen, engage, and encourage others to participate.\nOwn the Outcome: We take accountability seriously - delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.\nGrit & Positivity: We face challenges head-on - with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.\nChallenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas - not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWORKING CONDITIONS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.\nKORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.","description_format":"text","description_chars":6759,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-01T19:55:04Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":1,"age_days":32,"expected_fill_days":97,"reasons":["conf:7","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/korewireless-support-analyst-i","json_url":"https://alion.io/job/korewireless-support-analyst-i.json","meta":{"generated_at":"2026-10-28T02:11:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64551},"rest":"https://alion.io/mcp/rest/get_company?id=64551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkorewireless-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkorewireless-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkorewireless-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/korewireless-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkorewireless-support-analyst-i"}]}