Sales Associate - Namibia

As a Sales Associate, your

primary role is to ensure superior customer service by answering product and

service questions, while suggesting information about other products and

services. You will be responsible to process orders, prepare customer correspondences

and fulfill customer needs to ensure customer satisfaction.

Duties and Key Areas of

Responsibility

• First point of contact for all customer queries and processing of orders
• Open and maintain customer accounts and profiles by recording account

  information on the admin website

• Liaison between Sales, Finance, IT and customers
• Resolve product or service problems by clarifying the customer's

  complaint; determining the cause of the problem; selecting and explaining the

  best solution to solve the problem; expediting correction or adjustment;

  following up to ensure resolution

• Prepare product or service reports
• Manage inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive

  communication

• Handle customer complaints, provide appropriate solutions and

  alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and

  file documents

• Go the extra mile to engage customers
• Assist with placement of orders, refunds, or exchanges
• Advise customers on available products
• Omnibus & FICA Management
• Ad hoc Duties as required from time to time.

Requirements

• National Senior Certificate
• Additional courses in relevant fields will be advantageous
• Valid Driver’s License and Passport.
• Minimum 1 year of experience in Sales
• Excellent communication skills: Ability to effectively communicate with

  customers, team members, and other stakeholders.

• Results-oriented: Strong focus on achieving or exceeding sales targets.
• Customer focus: Ability to build and maintain strong relationships with

  customers and relevant stakeholders.

• Adaptability: Ability to adapt to changing market conditions and customer

  needs.

• Problem-solving skills: Ability to identify and address sales-related

  issues effectively.

• Team player: Ability to collaborate with other departments to achieve

  sales objectives