{"id":2451576,"url":"https://alion.io/job/kostal-career-quality-customer-engineer","title":"Quality customer Engineer","company":{"id":4418021,"name":"Kostal Group","domain":"kostal-career.com","url":"https://alion.io/company/kostal-career","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tangier, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":238000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":753},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T10:50:41Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-19T11:04:33Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"KOSTAL is a leader in the Automotive industry generated from German multinational company, with 46 locations in 20 countries, we have reached more that 3.300 million sales in 2022 and aiming more the upcoming years, with a platform of 19100 employees, and more that 10% of the revenue are re-invested in the R&D.\nWith decades of experience in the assembly of switches for a big variety of customers, our Moroccan division was developed to be one the best KOSTAL sites worldwide.\nWe are committed to stand out from the rest and value our customers, we have made it priority to understand our customer’s need and rise to that level in every challenge.\nIf you’re dynamic, motivated, willing to learn and to be part of our next success, We invite you to apply, come, join to participate in our mutual development.\n Role:\nEnsures customer satisfaction by addressing quality concerns, implementing improvement initiatives, and maintaining compliance with industry standards\nMain functions and responsibilities :\nTechnical analysis of parts claimed by the customer (Km.0 & Warranties) and review of results.\nPromotion of preventive and corrective measures in product and/or manufacturing process, in coordination with Plant Quality, Production, Processes and R&D departments.\nDevelop daily tasks in accordance with the environmental policy implemented and environmental objectives defined in the organization.\nFollow-up of incidents and effectiveness of implemented actions.\nCoordination of contingency actions and control of their economic impact.\nFollow-up and approval of product modifications.\nCoordination and leadership in audits and customer visits.\nParticipation / Definition of protocols and EOLT release processes.\nLeader of PSW, PPAP, ANPQP activities with new modifications/releases at customer ensuring customer quality requirements.\nParticipation / Definition of EOLT release protocols and processes\n Engineering degree in Electronics / Industrialization / Quality management.\n3 year of experience in quality engineering, customer service, or a related role.\nStrong knowledge of Six Sigma, or other quality management systems( Analysis and problem solving tools\nExcellent problem-solving skills and attention to detail.\nStrong communication and interpersonal skills to manage client relationships.\nAbility to work independently and within a team\nLanguage: English is mandatory,\n Data protection : KOSTAL Morocco collects and processes your personal data as part of the recruitment process, exclusively for the purpose of managing applications. This processing has been submitted for authorization to the CNDP under number A-RH-391/2024.\nThe personal data collected may be shared only with the HR department, in compliance with confidentiality and applicable legal requirements.\nIn accordance with Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, and oppose the use of your personal data. 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