{"id":3950757,"url":"https://alion.io/job/kp-snacks-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":693182,"name":"KP Snacks","domain":"kpsnacks.com","url":"https://alion.io/company/kpsnacks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashby-de-la-Zouch, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"closed","first_seen_at":"2026-11-09T00:01:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T12:25:23Z","board_verified":false,"closed_at":"2026-11-09T12:25:23Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Coordinator\nAshby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…)\nHybrid role - Three days in the office and two days working from home, plus one half-day on either a Saturday or Sunday each month to support order processing.\nJoin our snack-loving team\nWe’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move.\nWho are we?\nWe’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.\nAbout the role\nAs a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed.\nYou’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently.\nWhat’s in it for you?\nWe believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:\nCompetitive annual salary and annual salary review\n\nKP Pension Plan with up to 7% matched contributions\n\nAnnual bonus scheme\n\n25 days holiday, with the option to buy up to five additional days\n\nComprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme\n\nKP4ME benefits platform with discounts, cashback and wellbeing support\n\nEnhanced family-friendly policies to support colleagues at every stage of life\n\nWhat will you be doing?\nAccurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams\n\nEnsuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections\n\nManaging communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply\n\nSupporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs\n\nDriving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues\n\nRequirements\nWe’d love to hear from you if you can bring:\nStrong attention to detail and accuracy in order or data processing\n\nExperience in customer service, order administration or a supply chain/logistics environment\n\nConfidence using ERP systems (experience with JD Edwards is a bonus)\n\nGood Excel skills, including pivot tables and basic graphs\n\nClear communication skills and the ability to work collaboratively with customers and internal teams\n\nStrong organisational skills and the ability to manage multiple priorities\n\nA proactive mindset, with an interest in improving processes and supporting others\n\nOur purpose\nAt KP Snacks, we're passionate about creating happy snacking moments through our great tasting snacks and iconic brands. Every day, millions of people enjoy our products, including Hula Hoops, McCoy's, KP Nuts, Tyrrells, Skips, POM-BEAR and Butterkist, making us one of the UK's leading snack manufacturers.\nFor decades, we've been delighting consumers by combining well-loved favourites with exciting innovations that reflect changing tastes and expectations. We're equally passionate about our people and committed to creating a workplace where everyone can grow, develop and make a real impact.\nAs part of the Intersnack Group, one of the world's leading snack manufacturers, we combine global expertise with a shared commitment to creating happy snacking moments every day.\nWe’re committed to inclusion\nWe’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you - your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.\n#LI-SC1 #LI-Hybrid","description_format":"text","description_chars":4695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Snack Food"],"lifecycle":[{"event":"open","at":"2026-11-09T03:11:17Z"},{"event":"close","at":"2026-11-09T12:25:23Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/kp-snacks-customer-service-coordinator","json_url":"https://alion.io/job/kp-snacks-customer-service-coordinator.json","meta":{"generated_at":"2026-11-09T16:14:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693182},"rest":"https://alion.io/mcp/rest/get_company?id=693182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkp-snacks-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkp-snacks-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkp-snacks-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kp-snacks-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkp-snacks-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950757}},{"tool":"search_jobs","arguments":{"company":"kpsnacks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950757},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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