{"id":3718136,"url":"https://alion.io/job/kpa-client-implementation-manager","title":"Client Implementation Manager","company":{"id":679214,"name":"KPA","domain":"kpa.io","url":"https://alion.io/company/kpa-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:29:42Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T20:47:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role:\nA successful customer relationship starts with a strong implementation. At KPA, our Client Implementation Managers play a key role in making that happen, helping new customers get up and running with the tools they need to manage compliance, reduce risk, and operate more effectively.\nWe're looking for someone who enjoys working directly with customers, solving problems, and bringing structure to complex projects. You'll own the implementation process from initial planning and configuration through training and launch, helping customers navigate challenges and get the most out of KPA's solutions.\nThis role combines project management, technical problem-solving, and customer relationship management. You'll work closely with customers and internal teams to keep implementations moving forward, resolve roadblocks, and create a positive experience that sets the foundation for long-term success.\nWhat You'll Do:\nOwn the implementation process. Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.\nBuild strong customer relationships. Serve as a trusted point of contact throughout implementation, understanding customer needs, setting expectations, and helping them navigate the process.\nKeep projects on track. Develop and manage implementation plans, coordinate deliverables, identify potential risks, and proactively address issues that could impact timelines.\nConfigure solutions to meet customer needs. Set up and configure KPA's platforms, providing guidance on product functionality, integrations, and best practices.\nSolve problems creatively. Work through implementation challenges, identify practical solutions using existing platform capabilities, and help customers overcome obstacles.\nHelp customers become confident users. Train customer administrators and supervisors on how to effectively use KPA's products and manage their environments.\nCollaborate across teams. Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve the implementation experience.\n Set customers up for long-term success. Ensure implementations are completed successfully and customers experience a smooth transition to their ongoing Client Success team.\nWhat You'll Bring:\nAt least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.\nStrong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving forward.\nConfidence communicating with customers, understanding their needs, and guiding conversations toward solutions.\nA practical, resourceful approach to problem-solving, including the ability to work through unexpected challenges and remove roadblocks.\nComfort learning new technology, explaining technical concepts, and helping others become confident using software platforms.\nThe ability to work independently while collaborating effectively with customers and teammates in a remote environment.\nExperience using Microsoft Office applications and customer relationship management tools.\nA bachelor's degree or equivalent professional experience\nNice to Have:\nExperience working with Salesforce.\nPrevious experience implementing, configuring, or supporting software solutions.\nWhat Success Looks Like:\nSuccess in this role goes beyond completing implementations on time. It's about creating an experience where customers feel supported, understand how to use their solutions, and are confident moving forward.\nYou'll be successful when you're able to independently manage implementations, build trust with customers, anticipate challenges before they become larger problems, and work effectively across teams to deliver a smooth onboarding experience.\nAbove all, you'll bring a combination of accountability, curiosity, and a customer-first mindset to your work, helping KPA deliver on its commitment to making compliance simpler and more effective.\nCompensation:\nBase salary of 65-75k commensurate with experience\nAnnual bonus up to 7.5%\nPhysical Requirements:\nPhysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nVisual Recognition - Constantly \nStationary sitting or standing position - Constantly \nWorking at a computer typing and view a screen - Constantly \nSpeaking, Hearing, and Listening - Often","description_format":"text","description_chars":4636,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-04T01:35:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/kpa-client-implementation-manager","json_url":"https://alion.io/job/kpa-client-implementation-manager.json","meta":{"generated_at":"2026-11-06T22:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679214},"rest":"https://alion.io/mcp/rest/get_company?id=679214"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkpa-client-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkpa-client-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkpa-client-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kpa-client-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkpa-client-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3718136}},{"tool":"search_jobs","arguments":{"company":"kpa.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3718136},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}