{"id":3525364,"url":"https://alion.io/job/kpler-customer-success-intern","title":"Customer Success Intern","company":{"id":4764,"name":"Kpler","domain":"kpler.com","url":"https://alion.io/company/kpler","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T10:41:59Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T16:26:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Customer Success Intern, you will support our Digital Customer Success team in helping Tier 3 customers successfully onboard, adopt Kpler products and get ongoing value from our solutions. You will gain hands-on exposure to the full customer lifecycle, working across customer onboarding, engagement, support, usage analysis and scalable customer education.\nThis is a great opportunity for someone who is curious, detail-oriented and comfortable working with data, and who wants to build practical experience in Customer Success within a global SaaS and data intelligence business.\nKey Responsibilities\nSupport the onboarding of new Tier 3 customers, helping ensure they understand their Kpler products and services and can start using them successfully.\nRespond to customer inquiries via email and chat, providing accurate, timely and helpful guidance, with support from the wider Customer Success and Support teams when needed.\nMonitor customer usage, engagement and health indicators using established tools and processes, and flag adoption gaps or potential risks to the Customer Success team.\nSupport customer health reviews, usage reporting and CRM documentation, ensuring customer information and follow-up actions are accurate and up to date.\nContribute to one-to-many customer engagement initiatives, including webinars, targeted campaigns and follow-up activities designed to improve adoption and product knowledge.\nCreate, update and maintain scalable customer resources such as onboarding materials, Help Center articles, guides and tutorials.\nGather customer feedback and identify recurring questions, usage patterns or opportunities that can help improve the customer experience.\nCollaborate with Customer Success, Customer Support, Sales, Product and Marketing teams to support a consistent and seamless customer journey.\nSkills and Experience\nStrong written and verbal communication skills in English, with a customer-focused and helpful approach.\nCurious, proactive and eager to learn about Customer Success, SaaS products and the maritime, commodities and energy markets.\nComfortable working with spreadsheets, data and digital tools; experience with CRM or customer engagement platforms is a plus, but not required.\nStrong attention to detail and an organised approach to documentation, reporting and follow-up activities.\n Analytical mindset with an interest in interpreting customer usage and identifying trends or adoption gaps.\nAble to work independently while collaborating effectively with colleagues across different teams and regions.\nProblem-solving mindset, strong ownership and willingness to ask questions and continuously improve.","description_format":"text","description_chars":2667,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Supply Chain & Logistics Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-30T13:53:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":55,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/kpler-customer-success-intern","json_url":"https://alion.io/job/kpler-customer-success-intern.json","meta":{"generated_at":"2026-11-01T16:47:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4764},"rest":"https://alion.io/mcp/rest/get_company?id=4764"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkpler-customer-success-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkpler-customer-success-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkpler-customer-success-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kpler-customer-success-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkpler-customer-success-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3525364}},{"tool":"search_jobs","arguments":{"company":"kpler.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3525364},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}