{"id":3608994,"url":"https://alion.io/job/kpler-customer-support-intern","title":"Customer Support Intern","company":{"id":4764,"name":"Kpler","domain":"kpler.com","url":"https://alion.io/company/kpler","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:33:52Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T22:49:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a motivated and customer-focused Customer Support Intern to join our Customer Support team. This is an excellent opportunity for someone who is interested in technology, customer experience, and problem-solving, and who wants to gain practical experience in a fast-paced SaaS environment.\nAs a Customer Support Intern, you will work closely with experienced support team members to assist customers, investigate and resolve issues, and develop a strong understanding of our products and services. You will also gain exposure to support tools, internal processes, and cross-functional collaboration with teams such as Product, Engineering, Sales, and Customer Success.\nThe ideal candidate is curious, eager to learn, comfortable with technology, and has a strong willingness to help customers.\nYou will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!\nKey Responsibilities\nAssist the Customer Support team with handling customer inquiries through available support channels.\nInvestigate customer issues and provide clear, accurate, and timely responses.\nLearn and develop a strong understanding of the company's products, features, and services.\nTroubleshoot basic technical and product-related issues and escalate more complex cases when required.\nFollow established support processes, guidelines, and service standards.\nMaintain accurate and detailed records of customer interactions and issue resolution.\nAssist with identifying recurring customer issues and communicating relevant trends to the wider team.\nCollaborate with internal teams to help resolve customer-reported issues and ensure effective follow-up.\nContribute to the creation and improvement of internal documentation, FAQs, and knowledge-base content.\nSupport the team with administrative and operational tasks related to customer support.\nContinuously learn from customer interactions and feedback to improve product and support knowledge.\nSkills and Experience\nStrong written and verbal communication skills.\nCustomer-oriented mindset with a genuine interest in helping others.\nGood problem-solving and analytical skills.\nComfortable working with technology and learning new software applications.\nStrong attention to detail and ability to follow processes accurately.\nAbility to prioritize tasks and manage time effectively.\nPositive, proactive, and collaborative attitude.\nWillingness to learn and receive feedback.\nGood command of English, both written and spoken.\nNice to have\nRecently completed a degree in Business, Information Technology, Computer Science, Communications, or a related field.\nPrevious experience in customer service, support, administration, or a technology-related environment.\nFamiliarity with SaaS products, CRM systems, ticketing platforms, or other support tools.\nBasic understanding 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