{"id":3804858,"url":"https://alion.io/job/kpler-people-operations-specialist-2","title":"People Operations Specialist","company":{"id":4764,"name":"Kpler","domain":"kpler.com","url":"https://alion.io/company/kpler","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-05T12:52:03Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T14:23:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Overview:\nAs Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.\nYou will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.\nEmployee Lifecycle Support\nSupport onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration\n\nHandle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.\n\nEnsure accurate and timely updates to employee records and documents throughout the lifecycle.\n\nWork alongside the People Partners and Payroll Manager to support employee payroll paperwork\n\nEnsuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary\n\nEmployee Support & Service Desk Management\nOrganize and manage employee support pathways; escalate complex requests to appropriate teams.\n\nRespond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.\n\nMaintain and evolve a People knowledge base to drive self-service and internal team enablement.\n\nMonitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.\n\nData & Compliance\nEnsure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.\n\nDraft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.\n\nSupport HR compliance processes including reporting, audit preparation, and access control.\n\nProcess Management\nAssist with annual handbook updates and People policies monitoring and maintenance\n\nUpdating courses, reporting and supporting the upload of new content onto internal systems\n\nPropose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.\n\nKey Requirements\nRelevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field\n\nKnowledge of employment laws and regulations, ideally covering countries such as Singapore and UAE will be an advantage\n\nExperience with HR systems, with BambooHR and Culture Amp considered a strong advantage\n\nProficiency in Microsoft Office Suite, with strong general digital literacy\n\nExcellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively\n\nStrong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations.\n\nHigh level of discretion and professionalism, with the ability to handle confidential information appropriately\n\nProven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment\n\nWhat Makes a Great Candidate\nSomeone who thrives in a fast paced services environment\n\nNatural relationship-builder who collaborates effectively across teams\n\nAnalytical problem-solver with a proactive approach\n\nDetail-oriented individual who takes pride in accuracy\n\nProfessional and discreet when handling sensitive 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