{"id":881848,"url":"https://alion.io/job/kraftkennedy-it-support-specialist","title":"IT Support Specialist","company":{"id":680456,"name":"Kraft Kennedy","domain":"kraftkennedy.com","url":"https://alion.io/company/kraftkennedy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":120000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:07:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T11:10:52Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist\nThe schedule is\nMonday to Friday 8:30 am to 5:30 pm central time\nYou must be located in the Chicago area to be considered for this position.\nThe Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.\nThis position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.\nResponsibilities\n· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.\n· Provide on-site assistance to clients.\n· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.\n· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.\n· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.\n· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.\n· Provide regional local on-site client support, as necessary.\nThe base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.\nRequirements\n· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.\n· Strong customer service and communication skills.\n· Very organized and detail oriented, with a high degree of accuracy and follow up.\n· Strong problem solving and technical troubleshooting skills.\n· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.\n· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.\n· Some combined industry experience with Windows desktops.\n· Virtualization and storage experience strongly preferred.\n· MCSE and/or related technical certifications are strongly preferred.\nBenefits\nWhy join us?\n· Family oriented team environment with strong emphasis on work life balance\n· Medical, dental, HSA, life and long-term disability insurance\n· 401k with company match\n· Phone reimbursement\n· Holidays/vacation/sick days\n· Training on the latest technologies\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer.\nKraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.","description_format":"text","description_chars":3327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-14T01:14:16Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.748,"p_room":0.9,"age_days":18,"expected_fill_days":27,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/kraftkennedy-it-support-specialist","json_url":"https://alion.io/job/kraftkennedy-it-support-specialist.json","meta":{"generated_at":"2026-10-26T12:59:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680456},"rest":"https://alion.io/mcp/rest/get_company?id=680456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkraftkennedy-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkraftkennedy-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkraftkennedy-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kraftkennedy-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkraftkennedy-it-support-specialist"}]}