{"id":907352,"url":"https://alion.io/job/kraken-associate-ii-product-operations","title":"Associate II, Product Operations","company":{"id":963,"name":"Kraken","domain":"kraken.com","url":"https://alion.io/company/kraken","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0.286,"time_to_fill_p50_days":44,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB","AR","BR","CA","CY","IE","MX","LT","PT"],"hiring_countries_total":9,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":140000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T10:54:37Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-19T23:15:37Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":34},"description":"Building the Future of Open Finance\nPayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.\nBefore you apply, we encourage you to explore our culture page to understand what drives us and how we work.\nThe team\nFounded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.\nKrak is Kraken's consumer banking and payments product - a fast-moving team building the card, payments, and financial features that bring crypto to everyday life. The Krak Product Operations team sits at the heart of this, making sure the business can move quickly without getting blindsided by compliance, risk, vendor, or operational dependencies.\nThis is one of two roles in Krak’s Product Ops function, reporting to the Manager, Product Ops - Krak. You'll bring leadership to the day-to-day, working directly with compliance, legal, fraud, client engagement (CE), and external vendors to make sure new features land safely and successfully.\nThe opportunity\nProduct Ops at Krak is a co-ordination and intelligence function. Your job is to make sure that the cross-functional dependencies that could slow or derail delivery are surfaced early, actively managed, and resolved. You'll also help the team make better product decisions by curating the right operational data and bringing market and vendor intelligence into the room.\nYou'll work across four areas: compliance and risk co-ordination, third party vendor management, responding to management information (MI) and feature performance, and strategic market intelligence. Your job is to make sure the right conversations happen at the right time, and that nothing falls through the cracks on the way to launch.\n Compliance & risk co-ordination\nMaintain live, product-specific trackers of open compliance and legal items, including DRIs, status, and upcoming milestones\n\nTriage new features against regulatory requirements ahead of development; ensure sign-off is built into delivery milestones\n\nWork closely with fraud leads to ensure fraud controls and risk/velocity rules are factored into feature design (card, third party payments, and others)\n\nEnsure fraud and CE teams are operationally positioned - with the right tooling, admin access, battlecards, and support articles - ahead of new product and feature launches\n\nSupport incident response for product-related issues and ensure post-incident reviews feed into product changes\n\nThird party vendor management\nMaintain product-specific vendor trackers covering status, open actions, key contacts, and upcoming milestones\n\nOwn the cadence for performance reviews with key vendors and track actions to closure\n\nMaintain a working view of vendor roadmaps and capabilities; produce periodic briefings on where vendor developments create product opportunities or constraints\n\nResponding to MI & feature performance\nEnsure experiments and feature launches are supported by readily available fraud, dispute, and CE metrics alongside commercial KPIs\n\nInterpret fraud, dispute, CE, and auth/decline data to identify emerging issues and surface them to the right teams\n\nDrive follow-through on cross-functional findings - whether that's a compliance flag or a vendor issue\n\nStrategic market intelligence\nScan the market for competitors' changes to features, pricing, and risk positioning\n\nMonitor regulatory and market developments that could affect the Krak roadmap\n\nIdentify third party vendor capabilities that could enable features not yet on the roadmap; flag where the current stack may be a constraint\n\nWhat you bring\n3-5 years experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business - ideally at a company with a card or payments product\n\nStrong working knowledge of the regulatory and compliance landscape for consumer financial products in one of more regions\n\nExperience working alongside or within fraud and risk functions; understanding of how fraud controls interact with product design\n\nProven ability to manage multiple concurrent workstreams with different stakeholders and different cadences, without dropping the ball\n\nTrack record of turning complex operational data into clear, actionable MI for product and leadership teams\n\nStructured thinker who's comfortable in the detail but can step back and see the bigger picture\n\nStrong communicator - able to translate between the worlds of compliance, risk, engineering, and product\n\nNice to haves\nExperience with card issuing programmes (scheme rules, chargeback processes, fraud typologies)\n\nFamiliarity with third party banking and payments vendors (e.g. BIN sponsors, scheme processors, TPP aggregators)\n\nPrior experience in a fast-scaling consumer fintech or neobank\n\nExposure to crypto or digital assets products\n\nUnless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.\nPlease note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.\nWe consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.\nOur commitment\nPayward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.\nWe may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.\nAs an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.\nStay connected\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\n Candidate Privacy Notice","description_format":"text","description_chars":6949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Colombia","iso":null,"kind":"country"},{"name":"Cyprus","iso":"CY","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Lithuania","iso":"LT","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Blockchain & Crypto","Real Estate","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-14T14:23:51Z"},{"event":"close","at":"2026-09-15T22:15:20Z"},{"event":"reopen","at":"2026-09-24T01:07:21Z"},{"event":"close","at":"2026-10-08T14:01:01Z"},{"event":"reopen","at":"2026-10-15T21:42:53Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":0.75,"age_days":34,"expected_fill_days":44,"reasons":["conf:2","repost:2","velocity","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/kraken-associate-ii-product-operations","json_url":"https://alion.io/job/kraken-associate-ii-product-operations.json","meta":{"generated_at":"2026-10-19T23:37:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":963},"rest":"https://alion.io/mcp/rest/get_company?id=963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkraken-associate-ii-product-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkraken-associate-ii-product-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkraken-associate-ii-product-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kraken-associate-ii-product-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkraken-associate-ii-product-operations"}]}