Client Delivery Lead - Billing

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Where you'll fit in:

You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.

The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

There are 9 domains across our Delivery teams, with this opening being with our Billing Delivery Team.

What you’ll own:

• You will be managing the relationship with client counterparts (often product owners and business owners)

• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues

• Being the knowledge base of how Kraken works and how we deliver Kraken Platform

• Triaging incoming requests and communicating client priorities internally.

• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.

• Supporting the engineering team to deliver product features

• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

What you’ll bring to the party:

• Strong agile delivery experience

• Experience of product management and customer journeys

• Solid understanding of technology and associated trends

• Excellent communications, collaboration and presentation skills

• Strong influencing skills and ability to challenge traditional ways of thinking

• Experience of working with significant complex delivery pipelines for clients

• Patience - our clients are undergoing huge transformations that take time and require our understanding

• Consulting experience is a plus

• Regulatory compliance experience is a plus

• Technical mindset, experience in the energy supply sector and with customer journeys

• Degree qualified equivalent, with strong client delivery and/or product ownership experience

• Experience in client facing roles and stakeholder management

• Experience in managing technical product or projects

• Exceptional interpersonal skills

• Proficient in tools such as miro and office suite.

• Passionate about leading, motivating and developing others

• Passionate about helping customers (without them, we don’t exist)

• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)

• Open minded, flexible and adaptable (we are constantly growing, changing and evolving)

• Supportive, approachable, inclusive, resilient, working well under pressure

• We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.

⭐ Why you'll love it here:

• Great medical, dental, and vision insurance options including FSAs.

• Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.

• 401(k) plan with employer match.

• Parental leave. Biological, adoptive and foster parents are all eligible.

• Pre-tax commuter benefits.

• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

• Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

• Modern office or co-working spaces depending on location.

• The salary range for this mid level role in NYC ranges on average from $90,000-$150,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*