Global Practice Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken Customer

What we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Where you’ll fit in: The Delivery Team

We have been licensing Kraken since 2019. Throughout this time, the Delivery team has been at the forefront of industry-leading migrations, setting a new standard for what business transformation can look like. These transformations go far beyond technology: we work with clients to rethink their operating models and ways of working, while continuously making the most of Kraken's evolving capabilities.

Client Delivery sits at the heart of Kraken’s transformation journeys, at the intersection of our clients and the product and engineering teams building Kraken We lead conversations around our clients’ most important needs, help them unlock the value of Kraken and turn complex challenges into opportunities to evolve the platform, keeping Kraken innovative, relevant and ahead of where the energy market is going.

It’s a high-impact, hands-on team where you’ll influence both our clients transformation and what Kraken becomes next As a Global Practice Lead, you’ll shape and lead your practice globally, working closely with Regional Practice Leads in your team across EMEA, the US and APAC to set the global direction for the practice, drive consistency and excellence across regions, and bring together insights from our people, clients and markets to influence how we deliver and how Kraken evolves.

What you'll own

As a Global Practice Lead at Kraken, you will set the global direction for your practice and be accountable for its performance, capability and evolution across regions. You will lead and develop Regional Practice Leads and their teams, ensuring that Kraken delivers consistently high standards for clients globally while adapting to different markets and client needs.

Operating at the intersection of Delivery, Product, Engineering and our clients, you will identify patterns across markets, influence Kraken’s strategy and product direction, and build the structures, capabilities and talent needed for the practice to scale successfully.

• Global Vision & Strategy: Define and own the global vision and strategy for your practice, translating Kraken’s broader objectives into clear priorities, standards and outcomes across regions.

• Leadership & People Development: Lead, coach and develop Regional Practice Leads and senior delivery leaders, building a strong leadership layer and ensuring consistent expectations around performance, development and team health globally.

• Global Delivery Excellence: Own the overall quality and effectiveness of delivery within your practice, identifying systemic risks and opportunities and ensuring consistently high standards across regions, clients and programs.

• Client & Product Strategy: Represent global client needs within Kraken, identifying patterns across markets and partnering closely with Product and Engineering leadership to influence product strategy, prioritize scalable solutions and maximize adoption of Kraken’s core capabilities.

• Global TTV & Transformation Outcomes: Drive improvements in Time to Value and client outcomes across the global portfolio, using insights across migrations and BAU engagements to continuously improve how Kraken delivers.

• Global Capacity & Workforce Strategy: Own the long-term capability and capacity strategy for the practice, partnering with regional leaders and Talent to anticipate demand, identify skills gaps and ensure the right expertise is available in the right markets.

• Executive Client Engagement: Build trusted relationships with senior client stakeholders globally and step into the most strategic or complex engagements where senior leadership, alignment or intervention is required.

• Strategic Escalation & Decision-Making: Act as a senior escalation point for complex, cross-regional challenges, bringing together the right stakeholders and removing organizational, product or delivery blockers.

• Practice Expertise & Standards: Define what excellence looks like within your practice, establishing global methodologies, standards and best practices while allowing appropriate flexibility for regional and client-specific needs.

• Organizational Influence: Partner with senior leaders across Delivery, Product, Engineering and other functions to shape decisions that affect clients, delivery strategy and the future development of the practice.

• Cross-Regional Learning & Scale: Ensure knowledge, successful delivery patterns and lessons learned move effectively across regions, turning individual client experiences into improvements that benefit Kraken globally.

• Future Capability: Anticipate how the practice needs to evolve as Kraken, our product and the energy industry develop, building new capabilities and expertise ahead of emerging client needs.

What you'll bring to the party

• People-first leadership: A leadership style grounded in influence, trust and leading by example rather than authority, with a genuine commitment to caring for and developing people. The ability to create psychological safety and combine empathy with clear expectations and accountability, enabling teams to feel trusted, supported and empowered to do their best work.

• Senior global leadership experience: Significant experience leading complex client delivery, transformation or professional-services organizations across multiple regions, clients and markets.

• Leadership of leaders: experience leading and developing other leaders, with the ability to create clarity and accountability while empowering regional leadership teams to make effective decisions.

• Strategic influence: A demonstrated ability to operate at senior leadership level and influence strategy across organizational boundaries, particularly across Delivery, Product and Engineering.

• Executive client leadership: Credibility with C-level and senior client stakeholders, including experience navigating complex transformations, competing priorities and high-stakes client situations.

• Subject-matter expertise: Deep expertise in your practice area, combined with a strong understanding of the global energy landscape and the ability to recognize where regional differences require different approaches.

• Systems thinking: The ability to look across regions and client engagements, identify patterns and root causes, and turn those insights into scalable improvements to products, processes and ways of working.

• Strategic & operational balance: The ability to set long-term direction while remaining close enough to delivery to understand what is happening on the ground and intervene effectively when required.

• People leadership & emotional intelligence: Sound judgment and empathy, with experience developing senior talent, navigating difficult conversations and creating environments where leaders and teams can perform at their best.

• Communication & executive presence: Exceptional communication skills, with the ability to simplify complex topics, create compelling narratives and align senior internal and external stakeholders around a common direction.

• Resilience & adaptability: The resilience, pragmatism and hands-on mindset to navigate ambiguity and significant transformation, while keeping teams aligned and moving forward.

⭐ Bonus points

• Languages: Full professional proficiency in English is required; additional languages are a plus.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*