{"id":2187073,"url":"https://alion.io/job/kraken-senior-software-engineer-comms","title":"Senior Software Engineer - Comms","company":{"id":3847135,"name":"Kraken","domain":"krakencrudo.com","url":"https://alion.io/company/kraken-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":200000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Celery","optional":false},{"name":"Django","optional":false},{"name":"GDPR","optional":false},{"name":"HTMX","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Redux","optional":false},{"name":"Rest API","optional":false},{"name":"Terraform","optional":false},{"name":"Twilio","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-09T13:58:34Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T22:21:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Help us use technology to make a big green dent in the universe!\nKraken powers some of the most innovative global developments in energy.\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\nThe team:\nThe Comms team builds and manages the technology that enables Kraken to communicate with customers across multiple channels, including phone, email, live chat and physical post. The team is responsible for both the underlying systems and the product features that support these customer interactions.\nA key area of the team is voice and telephony, where they build the technology used by energy and support specialists to speak with customers. This includes managing real-time calls, handling customers and specialists joining or leaving calls, responding to connection and network issues, and ensuring calls can be reliably maintained or recovered when problems occur.\nUnlike more traditional transactional backend systems, much of the Comms technology is highly real-time and event-driven. The team works with event streams, queues and continuously changing system states to manage interactions as they happen.\nThe team also integrates with third-party communication providers, such as Twilio, which supports Kraken’s phone networks and email sending.\nOverall, Comms sits at the intersection of engineering, product and customer operations, building the technology that enables Kraken’s customer-facing teams to communicate effectively and reliably with customers.\nWhat you’ll do:\nBuild and maintain the real-time technology that enables Kraken’s customer communication channels, with a particular focus on voice and telephony.\n\nDevelop reliable, event-driven systems that handle continuously changing states and interactions in real time.\n\nWork with event streams, queues and asynchronous processes to manage customer and energy specialist interactions.\n\nBuild product features and tooling used by Kraken’s energy and support specialists to communicate with customers.\n\nSolve complex real-time challenges, such as customers or specialists joining and leaving calls, connection issues and dropped calls.\n\nIntegrate Kraken’s systems with third-party communication providers, including platforms such as Twilio.\n\nWork closely with engineers, product teams and customer-facing teams to understand problems and build effective solutions.\n\nHelp shape the technical direction of the Comms team as it grows, contributing to how the team’s focus, systems and ways of working evolve.\n\nTake ownership of projects and contribute to improving the reliability, scalability and overall experience of Kraken’s communication systems.\n\nDevelop towards a people leadership role as the Comms team continues to grow.\n\nWhat you'll need:\nWe're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful.\nExperience with the following:\nPython\n\nDjango (or equiv. web framework)\n\nHTTP and REST APIs\n\nCelery and async processing\n\nPostgres\n\nAWS\n\nTerraform, Packer, Consul\n\nHTMX\n\nReact and Redux\n\nTest Driven Development\n\nSpec Driven Development\n\nDomain driven design and modelling\n\nExperience working with event-driven, realtime systems\n\nWriting robust and fault-tolerant software\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at . We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*","description_format":"text","description_chars":5693,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-09T16:47:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/kraken-senior-software-engineer-comms","json_url":"https://alion.io/job/kraken-senior-software-engineer-comms.json","meta":{"generated_at":"2026-10-11T00:47:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1023,"day_limit":5000,"remaining_today":3977,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3847135},"rest":"https://alion.io/mcp/rest/get_company?id=3847135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkraken-senior-software-engineer-comms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkraken-senior-software-engineer-comms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkraken-senior-software-engineer-comms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kraken-senior-software-engineer-comms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkraken-senior-software-engineer-comms"}]}