{"id":3398054,"url":"https://alion.io/job/kraken-technologies-senior-payments-client-delivery-lead","title":"Senior Payments Client Delivery Lead","company":{"id":3175,"name":"Kraken Technologies","domain":"kraken.tech","url":"https://alion.io/company/kraken-technologies","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GDPR","optional":false},{"name":"PCI DSS","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-10-28T09:38:01Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T17:15:20Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Help us use technology to make a big green dent in the universe!\nKraken powers some of the most innovative global developments in energy.\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\nWhere you'll fit in\nWe're looking for a subject matter expert in payments to lead payments delivery for our clients in North America. You'll know how money moves in North America, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.\nYou'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established North American utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.\nPayments is only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.\nWhat you'll own\nLeading payments implementations from discovery to go-live and beyond\n\nUnderstanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans\n\nBalancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken\n\nRecommending the right payment channels, integrations and reconciliation approach\n\nAdvising on collections and debt management alongside payments\n\nCoaching colleagues on payments\n\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\nWhat you'll bring\nEssential\nLed payments implementations end to end in North America, as the driver rather not just a team member\n\nExpert knowledge of payments in North America, from traditional channels (e.g. ACH, wire, check and lockbox, card) to newer providers (e.g. Stripe, Adyen, GoCardless) and utility-focused bill payment providers (e.g. Paymentus, ACI Speedpay)\n\nUnderstanding of PCI DSS and NACHA rules and compliance\n\nBackground in a fintech environment\n\nAbility to turn legacy systems and business problems into clear requirements\n\nConfident in discussing debt management and collections in utilities or any other sector.\n\nExperience explaining payments clearly to non-technical clients\n\nCredible in front of senior stakeholders\n\nWilling to travel\n\nWe have a new office in New York City and will need you to be onsite 3 days a week. There will also be travel to client sites across the country at regular intervals.\n\nHelpful\nUtilities, energy or recurring-billing experience\n\n⭐ Why you'll love it here:\nGreat medical, dental, and vision insurance options including FSAs.\n\nPaid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n401(k) plan with employer match.\n\nParental leave. Biological, adoptive and foster parents are all eligible.\n\nPre-tax commuter benefits.\n\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\nModern office or co-working spaces depending on location.\n\nThe salary range for this senior level role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at . We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*","description_format":"text","description_chars":7546,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-28T13:15:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":77500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/kraken-technologies-senior-payments-client-delivery-lead","json_url":"https://alion.io/job/kraken-technologies-senior-payments-client-delivery-lead.json","meta":{"generated_at":"2026-11-05T17:46:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3175},"rest":"https://alion.io/mcp/rest/get_company?id=3175"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkraken-technologies-senior-payments-client-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkraken-technologies-senior-payments-client-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkraken-technologies-senior-payments-client-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kraken-technologies-senior-payments-client-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkraken-technologies-senior-payments-client-delivery-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3398054}},{"tool":"search_jobs","arguments":{"company":"kraken.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3398054},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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