{"id":694418,"url":"https://alion.io/job/kredivo-group-it-support-infrastructure","title":"IT Support - Infrastructure","company":{"id":432,"name":"Kredivo Group","domain":"kredivocorp.com","url":"https://alion.io/company/kredivo-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":89,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-07-30T03:11:21Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T17:47:47Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":82},"description":"Kredivo Group is seeking an IT Support Specialist - Infrastructure to support the growing demands of our office network and infrastructure operations. In this role, you will be responsible for the day-to-day health of office infrastructure devices across our sites, including network switches, access points, and firewalls. You will work closely with the infrastructure team to troubleshoot connectivity issues, perform root cause analysis, and maintain reliable network services for our users. This is a hands-on role suited for individuals who are eager to develop deep technical skills in enterprise network infrastructure within a fast-scaling fintech environment.\nAbout the job:\nMaintain the operational health of office infrastructure devices, including but not limited to: Network switches (such as: Unifi, Cisco, and generic brands) \nWireless access points and their optimization strategies\nFirewall devices and basic firewall rule management\n\nPerform first-line troubleshooting and direct root cause analysis for infrastructure-related issues reported by users, such as: connectivity drops, network performance degradation, and access failures.\nMaintain healthy escalation lines to the L2 Infrastructure team when issues exceed first-line resolution scope or require configuration changes beyond the approved baseline.\nMaintain the integrity of infrastructure-related IT Ops procedures and policies, such as: Device lifecycle and asset tracking for all infrastructure hardware in scope \nIncident registration, resolution, and escalation through proper ticketing channels \nChange documentation for any configuration applied to managed devices\n\nMaintain asset data integrity at all times, for all infrastructure hardware types in scope.\nMaintain a regular update line to the IT team, especially Leads and Managers, on the status of open infrastructure issues and ongoing tasks.\nAs the on-site representative for infrastructure matters, maintain good working relationships and professional communication with all site stakeholders.\nAbout you:\nBachelor's Degree or Diploma in Information Technology, Computer Networks, Telecommunications, or related fields.\nAt least 2 years of hands-on experience working with office network infrastructure, such as: configuring or troubleshooting switches, access points, or firewall devices.\nBasic working knowledge of networking fundamentals, including: IP addressing and subnetting, VLANs, DHCP, DNS, and Wi-Fi connectivity concepts.\nExposure to or familiarity with infrastructure platforms used in enterprise office environments, such as: Unifi (UniFi Controller / Network Application), Cisco IOS CLI, or similar.\nAptitude towards structured troubleshooting - able to identify symptoms, isolate root causes, and document findings clearly.\nHigh sense of ownership of assigned tasks and devices; able to operate with clear direction and escalate proactively when blockers arise.\nPossess awareness of organizational escalation mechanisms, such as when to engage L2 support versus resolving independently.\nWilling to perform on-site work and occasional after-hours tasks when infrastructure maintenance requires minimal business disruption.#LI-RR1","description_format":"text","description_chars":3187,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-09-11T01:41:32Z"},{"event":"close","at":"2026-10-13T05:32:41Z"},{"event":"reopen","at":"2026-10-19T05:03:22Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.44,"age_days":82,"expected_fill_days":58,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kredivo-group-it-support-infrastructure","json_url":"https://alion.io/job/kredivo-group-it-support-infrastructure.json","meta":{"generated_at":"2026-10-20T20:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":432},"rest":"https://alion.io/mcp/rest/get_company?id=432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkredivo-group-it-support-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkredivo-group-it-support-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkredivo-group-it-support-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kredivo-group-it-support-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkredivo-group-it-support-infrastructure"}]}