{"id":2516776,"url":"https://alion.io/job/kredivo-group-product-support-internal-tools","title":"Product Support - Internal Tools","company":{"id":432,"name":"Kredivo Group","domain":"kredivocorp.com","url":"https://alion.io/company/kredivo-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":87,"open_postings":12,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"MySQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:15:34Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T02:27:52Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.\nAbout the Job\nDaily monitoring for system process flow and making sure everything works.\nSearch any issue that can interferes with the system process flow\nHelp the operational team if there are obstacles in use of internal application system\nWork closely with the engineering and product team for troubleshooting and solving the issue.\nHelp carry out simple analysis or reporting for product needs.\nCreate dashboards for monitoring and alerts.\nAbout you\nSolid technical background in MySQL query\nExtremely strong communication skills and strong attention to details\nStrong analytical, problem solving and troubleshooting skills\nAbility to work well in a team, passion and self-motivation\nFamiliarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points\nAbility to read the code or error code is a plus points","description_format":"text","description_chars":1366,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-14T09:59:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":16,"expected_fill_days":69,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kredivo-group-product-support-internal-tools","json_url":"https://alion.io/job/kredivo-group-product-support-internal-tools.json","meta":{"generated_at":"2026-10-31T06:18:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":432},"rest":"https://alion.io/mcp/rest/get_company?id=432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkredivo-group-product-support-internal-tools"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkredivo-group-product-support-internal-tools"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkredivo-group-product-support-internal-tools"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kredivo-group-product-support-internal-tools\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkredivo-group-product-support-internal-tools"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2516776}},{"tool":"search_jobs","arguments":{"company":"kredivocorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2516776},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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