{"id":4234527,"url":"https://alion.io/job/kris-infotech-network-resident-engineer","title":"Network Resident Engineer","company":{"id":278683,"name":"Kris Infotech","domain":"kris.sg","url":"https://alion.io/company/kris","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5500,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":83916},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nProvide onsite operational support for enterprise network infrastructure.\nWill be responsible for delivering Level 1 and Level 2 support, ensuring the availability, stability, and performance of LAN/WAN environments while supporting daily network operations, troubleshooting, and change implementation.\nThe role requires hands-on experience with routing and switching technologies, network monitoring, incident management, and collaboration with Level 3 teams and OEM vendors to maintain a secure and resilient network environment.\nKey Responsibilities:\nOperational Support:\nProvide L1 and L2 support for enterprise network infrastructure.\nHandle incidents, service requests, and operational issues within agreed service levels.\nPerform troubleshooting and root cause analysis of network connectivity and performance issues.\nEscalate complex issues to L3 support teams and OEM vendors as required.\nMonitor network performance, availability, and utilization to ensure operational stability.\nNetwork Administration:\nSupport and administer:\n - LAN and WAN infrastructure\n - Cisc- Catalyst switching environments\n - Aruba networking solutions\n - Routing and switching technologies\n - VPN connectivity services\nPerform network configuration, provisioning, and maintenance activities.\nSupport network expansion, relocation, and optimization projects.\nMaintain network device inventory and configuration documentation.\nMonitoring & Troubleshooting:\nMonitor network infrastructure using enterprise monitoring tools.\nTroubleshoot network issues related to:\n - Routing and switching\n - VLANs and network segmentation\n - VPN connectivity\n - Interface and link failures\n - Network performance degradation\nCoordinate with telecom providers, OEMs, and internal teams for issue resolution.\nChange & Compliance Management:\nImplement approved network changes following established change management processes.\nSupport firmware upgrades, patching, and maintenance of network devices.\nEnsure adherence t- security standards and operational policies.\nParticipate in vulnerability remediation and compliance activities.\nDocumentation & Service Management:\nFollow ITIL-based Incident, Problem, Change, and Request Fulfilment processes.\nMaintain and update SOPs, network diagrams, technical documents, and operational runbooks.\nProvide regular operational updates and service reports.\nParticipate in service reviews and continuous improvement initiative.\nRequirements:\nDiploma or Bachelor's Degree in Information Technology, Computer Science,\nNetwork Engineering, Telecommunications, or a related discipline.\n4 t- 6 years of relevant hands-on experience supporting enterprise network environments.\nExperience providing L1 and L2 operational support in production environments.\nStrong troubleshooting and analytical skills with a customer-focused mindset.\nRequired Technical Skills:\nNetwork Infrastructure:\n - LAN/WAN Technologies\n - TCP/IP Networking\n - Routing and Switching\n - VLAN Configuration and Management\n - Network Performance Monitoring\n - Network Troubleshooting\nNetwork Platforms:\n - Cisc- Catalyst Switches\n - Aruba Network Solutions\n - VPN Technologies\n - Basic Firewall Administration and Troubleshooting\nService Management:\n - Incident Management\n - Service Request Fulfilment\n - Change Management\n - Escalation Management\n - Technical Documentation and Knowledge Management\nPreferred Certifications:\nCisc- Certified Network Associate (CCNA)\nCisc- Certified Network Professional (CCNP) Enterprise\nAruba Certified Network Technician (ACNT)\nAruba Certified Switching Associate (ACSA)\nITIL Foundation Certification\nKey Competencies:\nStrong customer-facing and communication skills.\nGood understanding of ITIL processes and service delivery practices.\nExperience maintaining operational documentation, SOPs, runbooks, and network diagrams.\nStrong analytical and troubleshooting capabilities.\nAbility t- work independently in an onsite resident engineer capacity.\nEffective stakeholder, vendor, and team collaboration skills.\nProactive approach t- operational excellence and continuous service improvement.\nExperience Requirement:\n4 - 6 years of hands-on experience supporting enterprise network infrastructure.\nExperience handling incidents, service requests, troubleshooting, and change implementation.\nFamiliarity with Cisc- and Aruba networking environments in medium t- large enterprise organizations.\nExperience coordinating with OEM vendors and escalation teams for advanced issue resolution.\nSkills\nTCP/IP, Monitor Network Performance, ITIL Process, Change Management, Cisco Routing & Switching, Compliance Management, Network Monitoring, Documentation, Escalation Management, Knowledge Management, Root Cause Analysis, Aruba Wireless, Virtual Local Area Network (VLAN), Network Troubleshooting, Networking, Updating of firmware, LAN/WAN management, VPN, Firewall Management, Liaising With Vendors","description_format":"text","description_chars":4910,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T10:43:15Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-11-13T13:42:58Z"},"pay":{"stated_usd_annual":83916,"is_top_pay":false},"html_url":"https://alion.io/job/kris-infotech-network-resident-engineer","json_url":"https://alion.io/job/kris-infotech-network-resident-engineer.json","meta":{"generated_at":"2026-11-13T13:42:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":278683},"rest":"https://alion.io/mcp/rest/get_company?id=278683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkris-infotech-network-resident-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkris-infotech-network-resident-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkris-infotech-network-resident-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kris-infotech-network-resident-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkris-infotech-network-resident-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4234527}},{"tool":"search_jobs","arguments":{"company":"kris.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4234527},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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