{"id":4234522,"url":"https://alion.io/job/kris-infotech-platform-resident-engineer-windows-vmware-virtualization","title":"Platform Resident Engineer (Windows & VMware Virtualization)","company":{"id":278683,"name":"Kris Infotech","domain":"kris.sg","url":"https://alion.io/company/kris","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho 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Server","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nProvide onsite operational support for Windows Server and VMware virtualization infrastructure.\nThe successful candidate will deliver Level 1 and Level 2 support, ensuring platform stability, availability, compliance, and operational excellence across the customer's environment.\nThis role requires hands-on experience in Windows and VMware administration, strong troubleshooting capabilities, and the ability to work closely with customer stakeholders, Level 3 teams, and OEM vendors to resolve infrastructure issues and implement approved changes.\nKey Responsibilities:\nOperational Support:\nProvide L1 and L2 support for Windows and VMware infrastructure environments.\nHandle incidents, service requests, and operational tasks within agreed SLAs.\nPerform troubleshooting, diagnosis, and resolution of infrastructure-related issues.\nEscalate complex incidents to L3 support teams and OEM vendors where required.\nMonitor system health, performance, and platform availability.\nWindows Infrastructure Administration:\nAdminister and support:\n - Windows Server 2016, 2019, and 2022\n - Active Directory (AD)\n - Group Policy (GPO)\n - DNS and DHCP services\nManage user accounts, groups, permissions, and server administration tasks.\nSupport server provisioning, configuration, and decommissioning activities.\nVMware Virtualization Administration:\nSupport and administer:\n - VMware vSphere\n - VMware ESXi\n - VMware vCenter\nPerform VM provisioning, migration, cloning, and resource allocation.\nSupport virtualization host maintenance and capacity management activities.\nTroubleshoot VMware-related issues and coordinate with VMware support when necessary.\nPatch & Compliance Management:\nExecute operating system and virtualization platform patching activities.\nSupport vulnerability remediation and security hardening initiatives.\nEnsure compliance with customer security standards and audit requirements.\nMaintain accurate records of platform changes and maintenance activities.\nChange & Service Management:\nImplement approved infrastructure changes following change management procedures.\nParticipate in maintenance activities, upgrades, and platform enhancements.\nFollow ITIL-based Incident, Problem, Change, and Request Fulfilment processes.\nMaintain operational documentation, SOPs, work instructions, and technical runbook.\nRequirements:\nDiploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.\n4 t- 6 years of relevant hands-on experience supporting enterprise Windows Server and VMware environments.\nExperience providing L1 and L2 operational support in production environments.\nStrong troubleshooting and analytical skills.\nRequired Technical Skills:\nWindows Platform:\nWindows Server 2016 / 2019 / 2022.\nActive Directory Administration.\nGroup Policy Management.\nDNS and DHCP.\nServer Administration and Troubleshooting.\nWindows Patching and Security Updates.\nVMware Platform:\nVMware vSphere.\nVMware ESXi.\nVMware vCenter.\nVirtual Machine Administration.\nHost and Cluster Management.\nVirtual Infrastructure Troubleshooting.\nService Management:\nIncident Management.\nService Request Fulfilment.\nChange Management.\nEscalation Management.\nDocumentation and Knowledge Management.\nCertifications:\nMandatory:\nVMware Certified Professional (VCP).\nPreferred:\nITIL Foundation Certification.\nMicrosoft Certified: Windows Server Hybrid Administrator Associate.\nKey Competencies:\nStrong customer-facing and communication skills.\nGood understanding of ITIL framework and service management best practices.\nExperience maintaining operational documentation, SOPs, and knowledge articles.\nAbility to work independently in an onsite resident engineer role.\nStrong problem-solving and troubleshooting capabilities.\nAbility t- collaborate effectively with customers, L3 support teams, and vendors.\nProactive approach to operational excellence and continuous improvement.\nExperience Requirement:\n4 to 6 years of hands-on experience in Windows Server and VMware infrastructure support.\nExperience supporting enterprise production environments.\nProven experience in incident handling, service request fulfillment, change implementation, platform patching, compliance support, and escalation management.\nSkills\nLevel 2 Support, Vmware Esxi, Microsoft Advanced Group Policy Management For Windows, Troubleshooting, ITIL Process, Change Management, Active Directory, Microsoft Windows Server Administration, Documentation, Escalation Management, Knowledge Management, Dynamic Host Configuration Protocol (DHCP), Root Cause Analysis, DNS Management, VMware vSphere, Compliance Issues, Collaboration With Stakeholders, Vulnerability Assessment, Vcenter","description_format":"text","description_chars":4693,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T10:43:15Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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