{"id":2517800,"url":"https://alion.io/job/krisatwork-customer-success-manager","title":"Customer Success Manager","company":{"id":4431363,"name":"Krisatwork","domain":"krisatwork.ai","url":"https://alion.io/company/krisatwork-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T08:39:09Z","employer_posted_date":null,"last_verified_at":"2026-10-14T08:39:09Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"As a Customer Success Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion.\n\nWhat You'll Do:\n\nDeliver Customer Value:\n\n- Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.\n\n- Run value check-ins, business reviews, and optimization sessions to ensure customers consistently realize ROI.\n\n- Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience.\n\nDrive Adoption & Platform Success:\n\n- Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.\n\n- Be hands-on with the platform; stay current on product capabilities, integrations, and AI-driven enhancements.\n\n- Proactively identify efficiency gains, automation opportunities, and configuration improvements to drive increased usage and ROI.\n\nLead Technical Implementation & Solution Delivery:\n\n- Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.\n\n- Understand customer architecture, data flows, and system dependencies to advise on scalable, secure, and optimized setups.\n\n- Coordinate with engineering, product, support, and services to resolve issues and influence roadmap priorities.\n\nBuild Strategic Relationships & Champions:\n\n- Serve as the customer's day-to-day strategic advisor and trusted technical partner.\n\n- Build strong, multi-level relationships with senior stakeholders, end users, and technical teams.\n\n- Develop internal champions who advocate for the platform and support expansion opportunities.\n\nManage Account Health & Governance:\n\n- Track and manage key performance indicators across adoption, consumption, value realization, and retention.\n\n- Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.\n\n- Own renewal readiness and partner with Sales to identify upsell/cross-sell opportunities.\n\nAdvocate For The Customer:\n\n- Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.\n\n- Partner cross-functionally to ensure seamless end-to-end experience across support, services, product, and sales.\n\nWho You Are & What Makes You Qualified:\n\nExperience & Skills:\n\n- 3+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.\n\n- Strong understanding of web technologies, APIs, integrations, SaaS platforms, CRM, and/or social media technologies.\n\n- Excellent communication, stakeholder management, and executive-level presentation skills.\n\n- Strong analytical and problem-solving mindset; ability to derive insights, harmonize data, and build business cases.\n\n- Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.\n\n- Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.\n\n- Passion for solving customer challenges, driving outcomes, and delivering exceptional customer experience.\n\n- Experience with customer engagement platforms, Go-To-Market technologies or omnichannel digital tools is a plus.\n\n- Hands-on familiarity with workflow tools, analytics, data visualization, AI-driven solutions, and enterprise integrations.\n\n- Bachelor's degree in a technical, engineering, or related discipline; advanced degree preferred.\nSkills\nCustomer Success, Account Management, Client Engagement, Client Management, Customer Experience","description_format":"text","description_chars":3917,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-14T10:13:30Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":11,"expected_fill_days":28,"reasons":["seen:11","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/krisatwork-customer-success-manager","json_url":"https://alion.io/job/krisatwork-customer-success-manager.json","meta":{"generated_at":"2026-10-26T17:16:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431363},"rest":"https://alion.io/mcp/rest/get_company?id=4431363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkrisatwork-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkrisatwork-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkrisatwork-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/krisatwork-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkrisatwork-customer-success-manager"}]}