{"id":4329524,"url":"https://alion.io/job/krones-technical-support-expert-blow-mold","title":"Technical Support, Expert Blow Mold","company":{"id":94195,"name":"Krones","domain":"kronesmebel.by","url":"https://alion.io/company/kronesmebel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-15T03:33:04Z","employer_posted_date":null,"last_verified_at":"2026-11-15T03:33:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Description: Provide first-level technical support for blow molding equipment, including diagnosing, reproducing, and resolving issues in a timely manner.\n\nManage customer service tickets end-to-end, including documentation, tracking, prioritization, and escalation.\n\nAct as the primary liaison for customer technical inquiries, delivering support via remote channels and onsite when required.\n\nSupport and coach service engineers through technical guidance, troubleshooting, and onsite assistance for complex cases.\n\nRecommend effective technical solutions and preventive measures based on issue analysis and recurring trends.\n\nCoordinate and communicate across internal functions (Support, Sales, Engineering, Product Management, Consulting) and external stakeholders.\n\nManage warranty and claim-related cases, ensuring proper documentation and follow-up.\n\nTrack service activities, maintain accurate records, and prepare timely performance reports.\n\nIdentify and implement tools or improvements to enhance service efficiency and quality.\n\nDrive continuous improvement through process optimization and service excellence initiatives.\n\nTransfer knowledge to engineers and internal teams, including coaching, auditing, and competency development.\n\nSupport training initiatives as Customer and Service Trainer within internal Academy programs.\n\nYour Profile You contribute.\n\nBachelor's Degree in Engineering or a related technical field.\n\n4-7 years of experience as a Service Engineer, preferably in beverage line processes or blow moulding systems.\n\nProven experience in customer management and technical support within an industrial or manufacturing environment.\n\nStrong technical troubleshooting, diagnostic, and problem-solving skills.\n\nProficient in English (spoken and written).\n\nStrong customer orientation with the ability to manage and resolve client issues effectively.\n\nExcellent communication, interpersonal, and negotiation skills.\n\nDemonstrated leadership and coaching capabilities to support engineer development.\n\nHigh level of teamwork and ability to collaborate across functions, departments, and business units.\n\nStrong time management, organizational, and coordination skills.\n\nHigh learning aptitude with the ability to quickly adapt to new technologies and processes.\n\nStructured and analytical problem-solving competence.\n\nWillingness and ability to travel frequently (approximately 60% of total working time annually, excluding leave).\n\nAbility to work in a dynamic, customer-facing environment with both onsite and remote support responsibilities.\n\nRegular interaction with internal stakeholders across teams, departments, and business units, as well as external customers and suppliers.\n\nComfortable with an instructional and consultative communication style, including coaching, training, and technical guidance.\n\nYour application Interested? Apply online now!.\n\nHave we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time - and framework conditions that are not only attractive but also adapt to your life.\n\nTo get us talking quickly, simply send us your application via our online form - it takes less than 5 minutes!.\nJob skills required: English, Negotiation, Teamwork, Leadership Skill","description_format":"text","description_chars":3339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-15T04:30:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/krones-technical-support-expert-blow-mold","json_url":"https://alion.io/job/krones-technical-support-expert-blow-mold.json","meta":{"generated_at":"2026-11-15T19:42:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13561,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94195},"rest":"https://alion.io/mcp/rest/get_company?id=94195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkrones-technical-support-expert-blow-mold"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkrones-technical-support-expert-blow-mold"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkrones-technical-support-expert-blow-mold"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/krones-technical-support-expert-blow-mold\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkrones-technical-support-expert-blow-mold"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4329524}},{"tool":"search_jobs","arguments":{"company":"kronesmebel.by","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4329524},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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