# Technical Support, Expert Blow Mold

Description: Provide first-level technical support for blow molding equipment, including diagnosing, reproducing, and resolving issues in a timely manner. Manage customer service tickets end-to-end, including documentation, tracking, prioritization, and escalation. Act as the primary liaison for customer technical inquiries, delivering support via remote channels and onsite when required. Support and coach service engineers through technical guidance, troubleshooting, and onsite assistance for complex cases. Recommend effective technical solutions and preventive measures based on issue analysis and recurring trends. Coordinate and communicate across internal functions (Support, Sales, Engineering, Product Management, Consulting) and external stakeholders. Manage warranty and claim-related cases, ensuring proper documentation and follow-up. Track service activities, maintain accurate records, and prepare timely performance reports. Identify and implement tools or improvements to enhance service efficiency and quality. Drive continuous improvement through process optimization and service excellence initiatives. Transfer knowledge to engineers and internal teams, including c

- **Id**: 4329524
- **Url**: <https://alion.io/job/krones-technical-support-expert-blow-mold>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bangkok, Thailand
- **Countries**: TH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-15T03:33:04Z
- **Last verified at**: 2026-11-15T03:33:04Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3339
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Manufacturing

## Company

- **Id**: 94195
- **Name**: Krones
- **Domain**: kronesmebel.by
- **Url**: <https://alion.io/company/kronesmebel>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: HeadHunter

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-15T04:30:45Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.