{"id":874104,"url":"https://alion.io/job/ksb-it-administrator-m365-support-engineer","title":"IT Administrator - M365 Support Engineer","company":{"id":712788,"name":"KSB","domain":"ksb.com","url":"https://alion.io/company/ksb-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":65,"open_postings":194,"ghost_share":0.582,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ITIL","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2025-06-11T00:00:00Z","employer_posted_date":"2025-06-11","last_verified_at":"2026-10-12T18:05:55Z","board_verified":true,"closed_at":null,"days_open":488,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":488},"description":"The Key Skills Required.\nApplication knowledge M365 standard apps\nThe following apps are in focus for the standard application app\nM365 administrator\nM365 Access Packages\nM365 Office Macros & Add-Ins\nPlanner &To Do\nOne Note\nWhiteboard\nForms\nWorkday Teams App\nApplication knowledge MS Teams\nResponsible for providing ITSM support to the business and customers.\nCreate and maintain documentation and operational procedures.\nComplete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.\nApplication knowledge One drive\nDeployment of Infrastructure improvements on Client environments\nAssist in maintaining and deploying other Client applications and environments\nLeading initiatives for researching and deploying new applications\nCoordinating various IT Staff and Operations\nAssist in managing Support Services and related deliverables\nWorking with End-Users and Vendors to support applications and environments\nWorking with Client Stakeholders on strategy and vision\nSupporting Client initiatives remotely and on premise\nShould possess very good knowledge in the areas of :\nIn-depth knowledge of M365 related services and experience is a must.\nProof point experience is a plus.\nExpert understanding of Microsoft Exchange Online.\nExperience with Microsoft Teams.\nSolid understanding of ITIL/ITSM best practices.\nExperience with Email archiving/retention solutions a plus.\nAbility to work independently and as part of a team.\nCertifications in this field are a plus.\nStrong analytical and problem-solving skills and detail oriented.\nFirm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.\nExpert regarding the operation of Outlook & Exchange from a user’s perspective\nFirm grasp of phishing techniques and e-mail based attack patterns\nAbility to prioritize workload and consistently meet deadlines.\nStrong organizational skills; 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