{"id":3745222,"url":"https://alion.io/job/kuehnenagel-system-support-advisor","title":"System Support Advisor","company":{"id":447524,"name":"Kuehne+Nagel","domain":"kuehne-nagel.com","url":"https://alion.io/company/kuehne-nagel-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":36,"ghost_share":0,"stale_share":0.028,"repost_share":0.056,"time_to_fill_p50_days":13,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Telford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-04T12:59:44Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T00:51:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"It's more than a job\nAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.\n\nAs a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment.\nYou will join a high performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.\nIn this role, you will build strong relationships and communicate effectively with internal teams, external stakeholders, vendors, and service providers. Through these partnerships, you will ensure that systems are reliably supported, issues are resolved efficiently, and service levels consistently meet or exceed agreed delivery standards. You will also play an important part in safeguarding operational performance and maintaining service excellence.\nThis is a dynamic position that requires adaptability, strong problem solving skills, and a proactive mindset.\nPlease note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed.\nHow you create impact\nTrouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc)\nRaising / managing tickets with multiple support desks within the contract (Topdesk & JIRA)\nInvestigating and analysing Support Requests 1st and 2nd line\nRaising and Managing tickets with 3rd party suppliers for application support\nSupporting Emergency Incident management to restore services\nSupport the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes\nSupporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.\nCollaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes\nAdherance to the SLAs and process frameworks, across multiple service desks.\nWorking with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders\nWhat we would like you to bring\nExperience working in a 3PL or logistics setting\nWorking knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).\nSQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux. Familiarity with Dispatcher architecture and Oracle database\nTransport Management (OTM), and Automation (WCS) systems, would be desirable Investigating and resolving Dispatcher / AWS performance issues\nFamiliarity with web and application servers hosted in AWS environments would be desirable.\nTechnically minded with a dynamic approach and a positive attitude towards change\nPrevious IS Application Support role / experience (L1-L2) with excellent customer service skills, and a good command of the English language\nProven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions\nStrong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders\nUnderstanding of ITIL best practises for customer support\nWhat's in it for you\nJoin Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.\nYou'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.\nAs a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.\nPlease be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.\nAny appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks\nWho we are\nLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.\nAs a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.\nWe kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.","description_format":"text","description_chars":6321,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-11-04T12:59:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":4,"expected_fill_days":13,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/kuehnenagel-system-support-advisor","json_url":"https://alion.io/job/kuehnenagel-system-support-advisor.json","meta":{"generated_at":"2026-11-10T04:05:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447524},"rest":"https://alion.io/mcp/rest/get_company?id=447524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkuehnenagel-system-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkuehnenagel-system-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkuehnenagel-system-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kuehnenagel-system-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkuehnenagel-system-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3745222}},{"tool":"search_jobs","arguments":{"company":"kuehne-nagel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3745222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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