{"id":2190089,"url":"https://alion.io/job/kueski-workplace-experience-coordinator","title":"Workplace Experience Coordinator","company":{"id":57885,"name":"Kueski","domain":"kueski.com","url":"https://alion.io/company/kueski","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4190},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:30:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T00:36:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Kueski\nAt Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for nearly 30% of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.\nWe're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive workplace. Our commitment to excellence and ethical business practices has earned us multiple industry recognitions. In 2024, we were named one of the World’s Top FinTech Companies by CNBC and recognized as one of the most ethical companies in Mexico by AMITAI. Additionally, we were certified as a Best Place to Work for LGBTQ+ Equality by HRC Equidad MX 2025 and ranked among the Best Companies for Female Talent by EFY.\nPosition\nKueski is seeking a service-driven professional to own daily workplace operations in Guadalajara, keeping spaces ready, supplies stocked, meeting rooms functional, and visitors and new hires warmly welcomed.\nThis role is ideal for someone who takes ownership of workplace requests and delivers cultural programming that makes the office a place people choose to come to.\nAs a key leader in the onsite experience, you will report to the Facilities Manager and own day-to-day execution and service quality, while the manager owns planning, budget, and compliance.\nKey Responsabilities\nDaily office experience\nOpens and closes the day: checks that the space, meeting rooms, kitchen and common areas are ready and in good condition before people arrive.\n\nWelcomes and hosts visitors, candidates, vendors and new hires; is the host of the space.\n\nKeeps supplies, snacks, beverages, stationery and consumables stocked, with inventory and consumption tracking to avoid both stock-outs and waste.\n\nPrepares meeting rooms and supports the logistics of in-person meetings and hybrid sessions.\n\nHandles the workplace request channel (tickets or Slack) at first level: resolves what is within reach and escalates to the Facilities Manager anything that requires a decision, budget or vendor.\n\nImmediately reports any space failure, risk or incident and follows it through to resolution.\n\nCulture programming and in-person moments\nExecutes the in-person moments calendar: anchor days, team lunches, birthday and anniversary celebrations, seasonal dates and Kueski rituals.\n\nProposes and runs activities that give purpose to coming into the office: learning sessions, wellbeing activities, cross-team gatherings.\n\nPrepares and delivers welcome kits, swag and recognition items, and maintains their inventory.\n\nSupports new hires' day one on site together with People Operations and IT: assigned desk, access, office tour and team introductions.\n\nDocuments each activity with photos, attendance and learnings to feed internal communications.\n\nEvent and meeting logistics\nSupports the execution of corporate events (offsites, hackathons, all hands, team sessions) under the coordination of the Facilities Manager.\n\nManages on-site logistics: catering, rooms, furniture, signage, materials, local transportation and attendee registration.\n\nRuns the on-site show flow during events and resolves issues in the moment.\n\nCloses each event with receipts, expense reconciliation and a short learnings note.\n\nListening and feedback\nRuns short, recurring surveys on the office experience and tracks participation.\n\nCollects and classifies employee feedback on the space and its services.\n\nDelivers a periodic summary of themes, recurring complaints and opportunities to the Facilities Manager.\n\nCloses the loop with employees: communicates what was done with their feedback.\n\nAdministrative and vendor support\nFollows up on purchase orders, invoices, receipts and the area's expense reports in line with Finance policies.\n\nSupports vendor onboarding and the collection of required documentation.\n\nSupervises cleaning, maintenance and security staff on site and reports service deviations.\n\nKeeps access control, key, parking and visitor records up to date.\n\nSupports the logistics of drills, emergency brigades and health and safety campaigns.\n\nSupport to the Mexico City community\nHandles coworking and meeting room access requests from Mexico City employees remotely: additions, removals, bookings and questions.\n\nSupports the logistics of in-person meetings and team sessions in Mexico City in coordination with flexible space providers.\n\nTracks usage and reported issues in flexible spaces and documents them for the Facilities Manager.\n\nTools and automation\nUses AI and automation tools to answer frequent questions, triage requests, draft communications and process survey results.\n\nKeeps workplace documentation and self-service guides current.\n\nProposes improvements to the processes they operate, focused on reducing repetitive manual work.\n\nJob Requirements\nExperience\nBachelor's degree completed or in progress in Business Administration, Tourism or Hospitality, Communications, Human Resources or a related field.\n\n1 to 3 years of experience in office management, hospitality, customer-facing service, event coordination or People Operations.\n\nExperience serving people in person in a service environment.\n\nExperience coordinating vendors and following up on purchase orders and invoices.\n\nPreferred: experience in technology, fintech or startup companies.\n\nPreferred: experience supporting corporate events with more than 50 attendees.\n\nTechnical Knowledge\nAdvanced user-level Google Workspace and Slack.\n\nSpreadsheet skills for inventory, expense control and request tracking.\n\nWorking knowledge of Mexican invoicing and expense documentation.\n\nPreferred: survey, ticketing and space booking tools.\n\nConversational English at B1 or above; the company operates in English and Spanish.\n\nSkills\nService and hospitality mindset: energized by being around people and solving what they need.\n\nOrganization and attention to detail: nothing drops because it was forgotten.\n\nProactivity: anticipates needs rather than waiting for the request.\n\nCalm and sound judgment under pressure, especially during events.\n\nClear, warm communication, both written and verbal.\n\nDiscretion in handling sensitive and confidential information.\n\nCreativity to deliver good outcomes on a constrained budget.\n\nCollaboration with People Operations, IT, Legal, Finance and business teams.\n\nAdaptability: the role will evolve as the company defines its hybrid 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