{"id":514770,"url":"https://alion.io/job/kumu-user-operations-associate","title":"User Operations Associate","company":{"id":50064,"name":"Kumu","domain":"kumu.ph","url":"https://alion.io/company/kumu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-03-24T00:00:00Z","employer_posted_date":"2026-03-24","last_verified_at":"2026-11-04T00:04:55Z","board_verified":true,"closed_at":null,"days_open":225,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":224},"description":"We’re looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community-working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.\nWhat you’ll do:\nEngage with users daily through in app hangouts, chats, or calls\nConduct surveys and gather insights to understand user needs and behavior\nBuild genuine relationships across a diverse user base\nSpot opportunities for growth, retention, and monetization\nAct as the voice of the user by sharing actionable insights with internal teams\nWhat we’re looking for:\nStrong self-motivation and ownership mindset\nHigh level of empathy and ability to connect with people from all backgrounds\nClear and logical communication skills (spoken and written, any language)\nObservant and proactive-able to identify patterns and opportunities on the ground\nWillingness to hustle and adapt in a fast-paced environment\nQualifications:\nAt least 21 years old\nOpen to fresh graduates or undergraduates with relevant experience\nMust have a personal smartphone and laptop\nAmenable to shifting schedules, including weekends and holidays\nTech savvy. Familiarity with google workspace and the kumu app is a plus.\nWilling to report to our Makati office at least once per quarter\nWhy this role matters:\nThis role directly impacts how we grow. 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