MICE Project Manager

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

We are currently offering a position as MICE Project Manager to join our team in our Rome Office.

The Project Manager ensures the successful delivery of each event, managing the planning and execution phase of each project, including on-site event supervision and financial administration. The Project Manager promotes new business opportunities, works closely with internal stakeholders, key suppliers and presents tailor made concepts & programmes to each client. The position can be based in Rome (hybrid) or Milan (full remote), other Italian locations might be considered.

Reporting and key relationships:

Reporting to the Department Manager

Key Relationships:

• All internal departments including sales, HR, finance
• Key suppliers and partners
• National and international event/travel agencies and organizers

Key activities:

• End to end event/project management, management of the full scope of the assigned projects throughout domestic territory
• Identifies client’s needs and expectations, liaising with the sales team to ascertain client’s precise requirements. Focus on European source markets, Americas or other SM as requested by team leader according to business needs. • Selects & negotiates appropriate vendors to supply all components of the event
• Ensures correct planning & creation of the overall design, producing detailed proposals with itemised costing sheets and visual presentation
• Books, monitors and controls services confirmed before and during the event
• Oversees all aspects of event execution by coordinating with suppliers and handling Sales/Clients enquiries, both on site and remotely during the event
• Uses personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
• Produces pre/post event evaluation for analysis & future service delivery level improvement
• Implements standard/best practices & procedures across all markets for consistency.
• Studies new product ideas and destinations, keeps up to date with industry news
• Attends exhibitions and business trips as requested
• Spots new business opportunities and identifies marketing and sales activities in cooperation with the team

Complexity:

• Indirect people management
• Solutions Management: as measured by contribution to success of each undertaken project, problem-solving, new initiatives, brainstorming & management meetings
• Quality control of suppliers, hotelier & customer service
• Meeting Objectives & targets
• Travel up to 25% & occasional work outside standard hours during events, planned in advance where possible and compensated as per applicable CCNL / company policy

Requirements

Knowledge, skills and experience:

• Degree in tourism / business administration / marketing / event management
• Solid experience in a similar position within the MICE business, a DMC or an event agency (at least 5 years)
• Excellent knowledge of suppliers in Italy (e.g. hotels, transportation, restaurants, venues, activities, guides etc.)
• Fluency in English, both written and spoken, additional languages such as French and Portuguese will be considered a plus
• Excellent project and time management skills • Solid sales, planning and operations skills
• Excellent verbal and written communication skills
• Proficient in MS Office, especially Excel and PPT
• Proven track record in project management, with sound negotiation and data-interpretation skills
• Ability to interact effectively with internal management on all levels and manage relations to ensure professional interaction
• Expert knowledge of functional areas, applies acquired job skills of depth and understanding of the company and departmental policies
• Ability to guide and motivate others when required
• Ability to build consensus at multiple levels, with excellent communication skills
• Team player and team builder, able to work both in a team and on own
• Creative thinking for effective problem resolution
• Excellent at multitasking and able to prioritise and meet deadlines

What We Offer:

· Opportunity to work in an international environment.

· Diverse & Inclusive culture.

· Learning and training opportunities for growth.

· Dedicated Employee Engagement Activities.

· Flexible & Hybrid Working.

· Compensation Range (Annual Gross Salary): €35.000 - €38.000

In line with EU Pay Transparency Directive, we are committed to fair and equitable Pay Practices. We do not ask candidates about their current salary or previous renumeration. Compensation is graded and based on objective criteria such as requirements of the role, relevant skills, experience and market benchmarks.