{"id":3146852,"url":"https://alion.io/job/kurmi-software-customer-success-manager-csm","title":"Customer Success Manager (CSM)","company":{"id":3011628,"name":"Kurmi Software","domain":"kurmi-software.com","url":"https://alion.io/company/kurmi-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":96000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T10:26:43Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T12:31:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join Kurmi, a global software vendor specializing in Unified Communications. As a Customer Success Manager, you will be the commercial owner of your accounts, driving renewals, identifying expansion opportunities, and building relationships with key stakeholders. You will work closely with various teams and have the opportunity to shape the Customer Success function in North America.\nMissions\nGérer le cycle complet de renouvellement des contrats, maintenir des prévisions précises et réduire le risque de désabonnement.\nIdentifier, négocier et conclure des accords d'expansion, y compris des licences supplémentaires et des services professionnels.\nÉtablir des relations multithread avec des sponsors exécutifs, des leaders UC/IT, des partenaires et des administrateurs quotidiens.\nProfil recherché\n**Skills & competencies*** Fluency with ARR, NRR, GRR and churn, and a clear view of how adoption drives them.\n* Confidence with executives, technical decision-makers, partners and end users alike.\n* Strong negotiation, account planning and presentation skills.\n* The autonomy to run your own book, and the instinct to pull in the right people across Sales, Support and Product.\n* Comfort working in Salesforce and with account data.\n**Education & Experience**\n* 5+ years in Customer Success, Enterprise Account Management or a similar commercial role, ideally in B2B SaaS or enterprise technology.\n* A track record of owning renewals, reducing churn and closing expansion deals with enterprise accounts.\n* Experience with Unified Communications, Microsoft Teams, Cisco/Webex, ServiceNow or adjacent enterprise IT.\n* Experience working with channel partners or service providers.\n* French language skills (useful, never required).\n**What success looks like**\n* **First 90 days:** you know every account in your portfolio, its stakeholders, health and renewal date, and you have a clear plan for each.\n* **First year:** you hit your NRR and GRR targets, close expansion deals, and your customers see you as a trusted advisor.\n* **Along the way:** customer satisfaction and adoption rise, your Salesforce data is reliable, and your ideas are shaping how Customer Success works in North America.\n**Compensation:** base salary of USD 95 000 min, plus Bonus\n*Kurmi is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.*","description_format":"text","description_chars":2531,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T10:41:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":96000,"is_top_pay":true},"html_url":"https://alion.io/job/kurmi-software-customer-success-manager-csm","json_url":"https://alion.io/job/kurmi-software-customer-success-manager-csm.json","meta":{"generated_at":"2026-10-29T16:43:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3011628},"rest":"https://alion.io/mcp/rest/get_company?id=3011628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkurmi-software-customer-success-manager-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkurmi-software-customer-success-manager-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkurmi-software-customer-success-manager-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kurmi-software-customer-success-manager-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkurmi-software-customer-success-manager-csm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3146852}},{"tool":"search_jobs","arguments":{"company":"kurmi-software.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3146852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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