{"id":1179998,"url":"https://alion.io/job/kuvare-service-desk-technician","title":"Service Desk Technician","company":{"id":679104,"name":"Kuvare","domain":"kuvare.com","url":"https://alion.io/company/kuvare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosemont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-23T12:39:23Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T15:52:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Kuvare\nKuvare is on a mission to serve hardworking consumers overwhelmed by the complexities of retirement and is built from the ground up to do so. Our unified financial hub protects the retirement of everyday Americans and the distributors, carriers and investors that serve them. We create life insurance and annuity products that protect consumers’ retirements, and are simplified for distributor partners and financial professionals to sell and service.\nKuvare family of companies:\nRetail Annuity and Life Insurance Solutions:\n- United Life Insurance Company\n- Guaranty Income Life Insurance Company\n- Lincoln Benefit Life\nInstitutional Insurance:\n- Kuvare Life Re\nBespoke Insurance Solutions:\n- Ignite Partners\nAbout the role\nThe Service Desk Technician serves as a primary point of contact for employees seeking technical assistance and support across The Kuvare Companies. This role is responsible for delivering exceptional customer service while diagnosing, troubleshooting, and resolving hardware, software, account, and technology-related issues. The technician provides timely support through multiple channels, including phone, email, chat, and ticketing systems, while ensuring issues are documented, tracked, and resolved in accordance with established service level objectives.\nThis position requires in-office attendance Monday - Thursday while allowing work from home on Fridays. After-hours work is occasionally required as well as being a member of a future on-call rotation. Occasional travel may be required.\nWhat you'll do\nTechnical Responsibilities\nServe as the first point of contact for IT incidents, service requests, and technology-related inquiries.\nConfigure, deploy, maintain, and troubleshoot end-user laptops, desktops, mobile devices, docking stations, printers, and related peripherals.\nTroubleshoot/resolve issues with end-user software and business applications, including the Microsoft 365 suite of applications.\nPerform user account administration within Active Directory and Microsoft Entra ID, including account provisioning, access management, password resets, and authentication support.\nUtilize approved remote support tools to diagnose, troubleshoot, and resolve technical issues for remote and hybrid employees.\nSupport conferencing systems, audiovisual technologies, and collaboration tools.\nInstall, configure, and update software applications following established standards and procedures.\nProvision, deploy, maintain, and recover technology assets throughout the employee lifecycle.\nFollow cybersecurity best practices including multifactor authentication, endpoint protection, device compliance, and security incident escalation procedures.\nCreate and maintain technical documentation and knowledge base articles.\nDemonstrate a working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, wireless networking, and connectivity troubleshooting.\nEscalate issues appropriately and collaborate with infrastructure, security, application, and vendor support teams.\nUtilize ITSM platforms to document, prioritize, track, and resolve incidents and service requests.\nCreate and maintain technical documentation, knowledge articles, and procedural guides.\nContribute to process improvement, automation initiatives, and knowledge management efforts.\nEnsure adherence to company security standards, policies, and compliance requirements.\nOther duties as assigned.\nProfessional (Non-Technical) Requirements\nProvide professional, timely, and customer-focused support to employees across all business units.\nDemonstrate a strong customer service mindset and commitment to delivering positive employee experiences.\nDemonstrate reliability, dependability, and accountability through consistent attendance, and punctuality.\nCommunicate effectively with technical and non-technical audiences through verbal and written communication.\nBuild productive relationships with employees, leadership, vendors, and IT team members.\nApply critical thinking and problem-solving skills to assess, diagnose, and resolve issues efficiently.\nManage multiple priorities while maintaining accuracy, attention to detail, and service quality.\nTake ownership of incidents and service requests through successful resolution and follow-up.\nAdapt quickly to changing technologies, business needs, and organizational priorities.\nMaintain professionalism, discretion, and confidentiality when handling sensitive information.\nCollaborate effectively within a team environment and contribute to a positive workplace culture.\nParticipate in knowledge sharing, process improvement, and continuous learning initiatives.\nSupport Kuvare's values through integrity, accountability, respect, collaboration, and continuous improvement.\nQualifications\nService Desk Technician I (Entry Level)\nAssociate degree in Information Technology, Computer Science, or a related field; equivalent education and experience may be considered. Bachelor’s degree preferred.\n0 to 2 years of experience in an IT support, service desk, or technical support role.\nFoundational knowledge of Windows operating systems, Microsoft 365 applications, and end-user device support.\nFoundational knowledge of Apple devices is a plus.\nIndustry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus\nService Desk Technician II (Mid-Level)\nAssociate degree in Information Technology, Computer Science, or a related field preferred; equivalent education and experience may be considered.\n2 to 5 years of experience in an IT support, service desk, or technical support role.\nExperience supporting Microsoft 365, Active Directory, Entra ID, endpoint management solutions, and ITSM platforms.\nExperience supporting Apple devices is a plus\nIndustry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.\nThe pay range for this role is:\n$55k-$75k","description_format":"text","description_chars":5920,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T13:24:30Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/kuvare-service-desk-technician","json_url":"https://alion.io/job/kuvare-service-desk-technician.json","meta":{"generated_at":"2026-09-26T00:19:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":248,"day_limit":5000,"remaining_today":4752,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}