{"id":2888129,"url":"https://alion.io/job/kwan-application-support","title":"Application Support","company":{"id":4374650,"name":"Kwan","domain":"kwan.com","url":"https://alion.io/company/kwan-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":28},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Bash","optional":true},{"name":"Grafana","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for an Application Support Engineer (L3) to work in Lisbon, in a hybrid model (3x per week in the office), who’s eager to embark on an exciting new opportunity! Apply here: https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs\nAbout KWAN\nWe connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.\nWhat is this challenge about\nInvestigate and resolve production incidents at L3 level, making sure the root cause is properly identified.\nUnderstand how applications work end to end, from functional documentation and business rules to following a transaction across multiple components.\nDig into complex issues through log analysis, database queries and metrics.\nDefine meaningful metrics for early problem detection and spot recurring failure patterns, proposing preventive actions.\nWork alongside development teams to fix problems at their source.\nDocument findings and share knowledge with the team.\nDoes it sound exciting? Apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs\nWhat we are looking for\n5+ years of experience in application support or production support\nComfortable working with the Linux shell (grep, awk, sed, tail, ps, top) and navigating the filesystem\nSolid SQL skills (selects, joins, subqueries)\nSolid English skills (B2 or higher)\nStrong analytical thinking and a structured, logical approach to problem-solving\nClear communication and the ability to collaborate across teams\nCritical thinking and a prevention-oriented mindset\nAutonomy, ownership and perseverance when facing complex problems\nFast learner, comfortable with change and new technologies\nNice to have: observability tools such as Grafana or the ELK Stack, and scripting in Bash or Python\nDo you meet most of the position requirements? Then grab this opportunity and apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs\nWhat we offer\nA project that matches your skills and ambitions, as well as your preferences for working policies and culture.\nA competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.\nAn empowering and respectful work culture enriched with social and learning events.\nA People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.\nA relocation package and visa sponsorship for all our international hires.\nSome Words From Our Colleagues\n“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”\n- Luis Caldeira, DevOps @ KWAN\nGrab this opportunity, apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs","description_format":"text","description_chars":3049,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-20T00:59:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/kwan-application-support","json_url":"https://alion.io/job/kwan-application-support.json","meta":{"generated_at":"2026-10-23T17:53:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374650},"rest":"https://alion.io/mcp/rest/get_company?id=4374650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkwan-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkwan-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkwan-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kwan-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkwan-application-support"}]}