{"id":2159138,"url":"https://alion.io/job/kwan-support-analyst-murex","title":"Support Analyst Murex","company":{"id":4374650,"name":"Kwan","domain":"kwan.com","url":"https://alion.io/company/kwan-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal","Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"We are looking for a Support Analyst Murex in Lisbon or Porto who's eager to embark on an exciting new opportunity!\nAbout KWAN\nWe connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.\nWhat is this challenge about\n• Provide day-to-day L1/L2 functional and technical support to front, middle, and back-office users of Murex Forex, ensuring minimal disruption to business operations.\n• Support FX Front-to-Back products and workflows within the Business Support & Monitoring Department of a CIB, working with a key decision support tool used by teams across the globe.\n• Take ownership of incident and request management, from initial detection through to resolution, following ITIL best practices.\n• Manage, escalate, and follow up on L3 tickets with development and vendor teams.\n• Prioritize and follow up the maintenance backlog of issues and enhancement requests.\n• Run SQL queries on Oracle databases to investigate issues, validate data, and support root cause analysis.\nWhat we are looking for\n• 5+ years of professional experience in support and analysis roles.\n• Strong knowledge of Foreign Exchange (FX) Front-to-Back products and workflows, with a good understanding of financial derivatives and swaps.\n• Hands-on experience with Murex software (plus), solid FX system experience and strong SQL skills (mandatory).\n• Solid experience writing SQL queries in Oracle environments.\n• Strong understanding of L1/L2 support processes and the ITIL framework.\n• Experience in release management and post-deployment validation is a plus.\n• Fluency in English.\nDo you meet most of the position requirements? 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