{"id":3955282,"url":"https://alion.io/job/kwenda-product-manager-e-ticketing","title":"Product Manager – E-Ticketing","company":{"id":4453697,"name":"Kwenda","domain":"kwenda.co","url":"https://alion.io/company/kwenda","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lilongwe, Malawi"],"countries":["MW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T05:00:03Z","employer_posted_date":null,"last_verified_at":"2026-11-09T05:00:03Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"POSITION: PRODUCT MANAGER – E-TICKETING\nLocation: Lilongwe, Malawi\n\nEmployment Type: Full-time\n\nApplication Deadline: 11 November 2026\n\nMORE JOB OPPORTUNITIES\nABOUT KWENDA\nKwenda is a multi-award-winning Malawian travel technology (TravelTech) and e-ticketing startup on a mission to simplify how people discover, book and access travel services and experiences.\n\nAs Kwenda continues expanding its digital products and services, the company is inviting applications from experienced, commercially minded and proactive individuals to join its growing team.\n\nABOUT THE ROLE\nThe Product Manager – E-Ticketing will be responsible for managing, developing and growing Kwenda’s e-ticketing products across different sectors, including events, football, buses, memberships and other opportunities for digital ticketing.\n\nThe role combines product management, partnership development and sales, with a focus on identifying market opportunities, building strategic partnerships, driving ticket sales and growing revenue.\n\nThe successful candidate should have a strong understanding of digital products, e-commerce and digital sales, with the ability to turn market opportunities into practical solutions and commercially successful products.\n\nKEY RESPONSIBILITIES\n1. Product Strategy and Development\n\nDevelop and implement strategies for Kwenda’s e-ticketing products.\n\nIdentify opportunities for new features and services.\n\nOversee product improvements based on customer needs and market demand.\n\n2. Sales and Revenue Growth\n\nDrive sales across Kwenda’s e-ticketing products.\n\nIdentify and pursue new business opportunities.\n\nAcquire new business clients and develop strategies to grow revenue and market reach.\n\n3. Partner and Stakeholder Management\n\nIdentify, negotiate and maintain relationships with businesses, transport operators, football clubs, government, banks, MNOs, event organisers and other relevant partners.\n\nExpand the range of services available through Kwenda.\n\n4. User Experience and Product Performance\n\nMonitor the customer purchasing journey.\n\nTrack sales and product performance.\n\nGather customer feedback and use insights to improve usability, customer satisfaction and commercial results.\n\n5. Cross-functional Collaboration and Market Development\n\nWork closely with the Development, Marketing, Sales and Finance teams to support product delivery, marketing campaigns and sales initiatives.\n\nMonitor market trends and competitor activities to identify opportunities for growth and innovation.\n\nKEY REQUIREMENTS\n\nA diploma or bachelor’s degree in Business Management, Business Administration, Sales and Marketing, Marketing, Information Technology, Computer Science, Product Management or a related field.\n\nAt least three years of relevant experience in product management, sales, business development, e-commerce, digital platforms or technology.\n\nA strong understanding of digital products, online transactions, e-commerce platforms or electronic ticketing systems.\n\nDemonstrated ability to generate sales, develop business relationships, identify market opportunities and grow revenue.\n\nStrong analytical skills, with the ability to interpret sales and product performance data to inform decisions.\n\nExcellent communication, negotiation, planning and stakeholder management skills.\n\nStrong organisational and problem-solving abilities, with the capacity to manage multiple priorities in a fast-paced environment.\n\nADDED ADVANTAGE\n\nExperience working with an e-ticketing platform, digital sales, online booking system, transport or travel company, event management business or travel technology company.\n\nExperience collaborating with software developers on product enhancements, feature development and testing.\n\nExperience managing digital products from concept to launch and scaling them to increase sales and revenue.\n\nHOW TO APPLY\nInterested candidates should submit their CV and cover letter via email to:\n\nEmail: \n\nEmail Subject: Application for Product Manager Eticketing – Kwenda\n\nApplication Deadline: 11 November 2026.\n\nOnly shortlisted candidates will be 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