{"id":1926518,"url":"https://alion.io/job/kx-kdb-product-support-engineer","title":"KDB Product Support Engineer","company":{"id":37275,"name":"KX","domain":"kx.com","url":"https://alion.io/company/kx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"KDB+","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Time Series Forecasting","optional":false},{"name":"Unix","optional":false},{"name":"Apache Kafka","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2025-12-11T13:27:50Z","employer_posted_date":"2025-12-11","last_verified_at":"2026-10-12T01:07:10Z","board_verified":true,"closed_at":null,"days_open":304,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":303},"description":"About KX\nKX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.\nKX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.\nOverview of the Role\nKX is hiring a KDB+ Product Support Engineer for our New York team.You will provide advanced technical support for mission-critical, low-latency systems used by Tier-1 financial institutions.\nKey Responsibilities\n· Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.\n· Provide advanced technical support for KX products, ensuring stability and high performance.\n· Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.\n· Support customer deployments, upgrades, and production incidents.\n· Perform deep-dive root cause analysis (RCA) for high-impact issues.\n· Collaborate with engineering to resolve product defects and enhance product functionality.\n· Create and maintain technical documentation and knowledge-base articles.\n· Participate in global on-call rotation, including occasional weekend or after-hours coverage.\nSkills\nHands-on kdb+/q experience preferred.\nLinux/Unix system administration skills.\nSQL/database proficiency.\nStrong analytical and problem-solving capabilities.\nExcellent communication skills.\nStrong hands-on kdb+/q experience.\nLinux/Unix system administration skills.\nSQL/database proficiency.\nStrong analytical and problem-solving capabilities.\nExcellent communication skills.\nEssential Experience\nExperience supporting enterprise or mission-critical systems.\nExperience troubleshooting performance, memory, or networking issues.\nExperience working with real-time or time-series data systems.\nPreferred Qualifications\nExperience in financial services, market data, or trading systems.\nKnowledge of real-time data pipelines or messaging (Kafka, Solace).\nScripting experience (Python, Shell).\nFamiliarity with ITIL support processes.\nUnderstanding of TCP/IP and networking fundamentals.\nLocation & Workplace Type\nHybrid working model based out of our New York office.\nSalary Range\n$100,000.00 -$130,000.00 dependant on experience\nWhy Choose KX\nData Driven: We lead with instinct and follow fact.\nNaturally Curious: We lean in, listen and learn fast.\nAll In: We take ownership, take on challenges and give it our all.\nBenefits\nCompetitive Salary\nIndividually tailored training and skills development\nPrivate healthcare package and Employee Assistance Programme\nEnhanced maternity and paternity package\nWellness Days and Volunteer Days","description_format":"text","description_chars":3091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses","Databases & DBMS","Vector 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