{"id":1926516,"url":"https://alion.io/job/kx-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":37275,"name":"KX","domain":"kx.com","url":"https://alion.io/company/kx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2025-12-03T10:25:14Z","employer_posted_date":"2025-12-03","last_verified_at":"2026-10-12T22:06:24Z","board_verified":true,"closed_at":null,"days_open":313,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":312},"description":"About KX\nKX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.\nKX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.\nOverview Of The Role\nKX is hiring a Senior IT Support Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 and 3 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.\nKey Responsibilities \nLevel 2 & 3 Support and technical guidance within the IT team\nAdministration and management of Active Directory, AD Connect, Office365 and Entra ID\nManagement of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint Online and Teams\nProvide Desktop support services to all KX staff - local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux\nWork as part of the wider technology team to help deliver IT Projects such as environment-wide software deployments, system integrations and introduction of technical innovations\nDeliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures\nManage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral.\nManage software patching and upgrades via MDM\nManage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti-Spam & Anti-Phishing policies etc.)\nAdministration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (InTune)\nAdministration and management of Printers and cloud printing technologies\nEssential Experience\n4 plus years’ experience supporting Windows 10/11 based systems \n4 plus years’ experience supporting Microsoft Windows Server \n4 plus years’ experience supporting Active Directory \n4 plus years’ experience supporting SharePoint Online \nProven knowledge of Microsoft 365 tenant \nProven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune) \nTeamwork: experience of working in a team\nSkills \nWorking knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive \nGood interpersonal skills \nStrong troubleshooting skills \nAbility to work on own initiative \nEffective communication: Excellent oral, written, and interpersonal communication skills \nFlexible attitude\nPreferred Qualifications\nPowerShell scripting experience is a distinct advantage\nLocation & Workplace Type\nHybrid working model based out of our Belfast office with 2-3 days per week on site.\nWhy Choose KX \nData Driven: We lead with instinct and follow fact.\nNaturally Curious: We lean in, listen and learn fast.\nAll In: We take ownership, take on challenges and give it our all.\nBenefits \nCompetitive Salary\nIndividually tailored training and skills development\nPrivate healthcare package and Employee Assistance Programme\nEnhanced maternity and paternity package\nWellness Days and Volunteer 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