{"id":2491130,"url":"https://alion.io/job/ky-support-service-associate","title":"Support Service Associate","company":{"id":1753552,"name":"KY","domain":"ky.gov","url":"https://alion.io/company/ky-gov","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":16,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-25T08:18:26Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Advertisement Closes:\n10/26/2026 12:00 AMPay Grade:\nGrade 10Salary:\n$13.50 - $16.79 HourlyTime Type:\nFull timeHealth Department:\nPurchase District Health DepartmentSummary:\nPrepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.If you have any questions or would like any more information about this job posting please contact Kaitlyn May at :\nCHARACTERISTICS OF THE CLASS\nCHARACTERISTICS OF A CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION.\nAn entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.\n\nMINIMUM REQUIREMENTS: MINIMUM REQUIREMENTS ARE COMPREHENSIVE STATEMENTS OF THE MINIMUM BACKGROUND AS TO EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS WHICH WILL BE REQUIRED IN ALL CASES AS EVIDENCE OF AN APPOINTEE'S ABILITY TO PERFORM THE WORK PROPERLY.\nEDUCATION:\nHigh School Diploma or GED.\n\n EXPERIENCE:\n(None)\n\nSUBSTITUTION CLAUSE\n EDUCATION:\n(N/A)\n\n EXPERIENCE:\n(N/A)\n\n SPECIAL REQUIREMENTS: (AGE, LICENSURE, REGULATION, ETC.)\nThe entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).\n\nPOST EMPLOYMENT REQUIREMENTS: EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY.\nReceives ongoing trainings.\n\nEXAMPLES OF DUTIES OR RESPONSIBILITIES OF THE CLASSIFICATION: EXAMPLES OF DUTIES OR RESPONSIBILITIES ARE NOT TO BE CONSTRUED AS DESCRIBING WHAT THE DUTIES OR RESPONSIBILITIES OF ANY POSITION SHALL BE AND ARE NOT TO BE CONSTRUED AS LIMITING THE APPOINTING AUTHORITY'S ABILITY TO ADD TO, OR OTHERWISE ALTER THE DUTIES AND RESPONSIBILITIES OF A POSITION.\nRoute and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies. Gather information from patients and insurance. Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.\n\nTYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS: INCUMBENTS IN THIS CLASSIFICATION WILL TYPICALLY PERFORM THEIR PRIMARY JOB DUTIES UNDER THESE CONDITIONS. THESE CONDITIONS MAY CHANGE ON OCCASION IN PERFORMING THE DUTIES OF AN INDIVIDUAL POSITION.\nWork typically is spent inside the office.\n\nADDITIONAL REQUIREMENTS:\nApplicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies.\n\nDATE CLASS ESTABLISHED: 07-01-2006\nDATE OF LAST REVISION: 10-03-2022\nTHE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.\nProbationary Period:\nThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.\nAn Equal Opportunity Employer M/F/D","description_format":"text","description_chars":4088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:33:52Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.626,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/ky-support-service-associate","json_url":"https://alion.io/job/ky-support-service-associate.json","meta":{"generated_at":"2026-10-25T19:51:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753552},"rest":"https://alion.io/mcp/rest/get_company?id=1753552"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fky-support-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fky-support-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fky-support-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ky-support-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fky-support-service-associate"}]}