Senior Solutions Engineer
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026.
Description
Senior Solutions Engineer
About Kymeta
Kymetadelivers intelligent, resilient communications and RF solutions for mission-critical operations around the world. Our software-defined, electronically steered platforms combine advanced antenna technology, multi-orbit and multi-network connectivity, and edge capabilities to help customers stay connected and informed in dynamic and demanding environments.
Kymetaserves national security, government, and commercial markets across land and maritime applications. We are advancing the future of mobile connectivity through innovative technology, Learn more at Kymeta.
What We Need
Kymetais seeking a motivated U.S.-based individual with commercial and/or military Satellite Communication (SATCOM) experience for a Senior Solutions Engineer position with the Customer Engineering Response (CER) team. The ideal candidate is committed to improving product software, hardwareand customer experience elements of Kymeta’s holographic beamforming satellite communications technologies.
CER is a cross-organizational support group with a core function of providing post-sales Tier-3 technical support for Kymetacustomers and partners. The ideal candidate will be capable of solving challenging problems under pressure in real-time while projecting world-class customer attention. Candidates must be competent across a spectrum of subjects. Resolving cases will require knowledge of RF GEO and LEO satellite network operations LAN/VLAN configuration earth-station performance standards link budgets etc. The ability to self-start and learn independently while driving tasks to completion is a must.
The CER team also participatesin corporate initiatives to improve quality. We support field testing help todefine and test system integrations, develop internal productivity toolscreate documentation and canact as a quantitative voice of the customer to Product and Engineering teams. To succeed in these functions, the CER Senior Solutions Engineer .will be requiredto maintaintechnical relationships across a range of Kymetateamscustomers and partners.
This position is on the Engineering Individual Contributor track and will report to the Sr Dir, Global Post Sales Support. Prefer local candidates to SeattleWA region.
KEY DUTIES AND RESPONSIBILITIES
Support customer service escalation issues involving deployed Kymetaproducts leading and participatingin on-site and remote troubleshooting sessions with customers partners and NOC and field engineers
Define and participatein processes to support cross-team data-driven engineering customer responses and opportunity realization
Support internal initiatives such as customer excellence product improvement efforts training and others as a representative of the CER group providing a programmatic “voice of the customer” perspective to Product and Engineering teams
Contribute to customer facing documentation (installation instructions, Product Notices, User Manual, etc.) as a Subject Matter Expert
Travel to customer locations meetings and events is expected (up to 25% travel)
Abilityto develop small-scale projects and internal productivity tools in Python or Matlabis desirable.
SKILLS AND EXPERIENCE
Excellent analytical skills, especially in engineering design and problem solving
5+ years of experience in commercial and/or military SATCOM on the move systems VSAT configurations satellite network configurations and modem technology to include setup operations and troubleshooting skills
Experience with iDirectEvolution/Velocity ViaSat Arclight Comtech UHP satellite networks a plus
Working knowledge of SATCOM networks including DVB-S2 DVB-S2X SCPC mesh hybrid mesh CDMA TRANSEC and the associated terminal components; experience with iDirectproducts including OpenAMIPis a plus
5+ years of direct customer support experience including training in a classroom or online setting is preferred54+ years of experience working with networking technologies such asCCNAlevel experience
CCNA level experience with routing and switching technologies and protocols.
Experience with complex multi-domain network architectures using established and emerging networking approaches.
Strong oral written and presentation communication skills
Highly proficient with Microsoft Office products; experience using Salesforce and Atlassian applications such as Jira Confluence Bitbucket is desirable
Experience with CAN networking wireless networking protocols such as BLE Mesh WIFI 6LoWPAN commercial cellular experience including IMS EPC VoLTE network compression techniques and network security.
Previousmilitary experience highlydesired.
EDUCATION
A bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, Physicsor other applicable field from an accredited university is required
Industry-recognized IT certifications from organizations like CISCO or CompTIA are desirable
COMPENSATION
Kymeta is committed to fair and equitablecompensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $130,000 - $180,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order toallow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to:skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
BENEFITS
We offer a competitive benefits package which includes:
Medical Plans: A choice between two competitive options
Flexible Spending & Health Savings Accounts
Vision & Dental
Life/AD&D
Employee Assistance Program
401k
Paid Time Off
Exempt employees: Flexible PTO and 12 paid holidays per year
Nonexemptemployees: 15 vacation days, 7 sick days and 12 paid holidays per year
Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.