{"id":1896157,"url":"https://alion.io/job/kyndryl-application-support-engineer-ase","title":"Application Support Engineer (ASE)","company":{"id":91,"name":"Kyndryl","domain":"kyndryl.com","url":"https://alion.io/company/kyndryl","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":139,"ghost_share":0.007,"stale_share":0.712,"repost_share":0.022,"time_to_fill_p50_days":30,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Git","optional":false},{"name":"GitLab","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-05T08:27:58Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T22:45:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n The Role\nKyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support and application maintenance for mission-critical banking applications within the application landscape. The role supports Run the Bank services across business applications, JVM and micro services based solutions, core banking and payment platforms, data services, digital channels, middleware integrations, databases, schedulers and third-party products.\nThe engineer will be responsible for application availability, incident restoration, problem analysis, service requests, operational monitoring, release and deployment support, planned and unplanned maintenance, configuration and lifecycle control, resiliency validation, compliance evidence and continuous improvement. The role requires close collaboration with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management and third-party vendors.\nProvide L2/L3 application support for Triple'A Plus (Temenos TAP) and associated banking applications, ensuring high availability and service continuity.\nMonitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics to proactively identify issues.\nInvestigate, diagnose, and resolve incidents within agreed SLAs, ensuring minimal business disruption.\nParticipate in major incident management, coordinate with cross-functional teams, and provide timely stakeholder communication.\nPerform root cause analysis (RCA) for recurring issues and implement corrective and preventive actions.\nSupport application configuration, service requests, operational activities, and user access management.\nManage and support application changes, including impact assessment, deployment planning, testing, and rollback readiness.\nExecute and validate releases and deployments across Development, UAT, Test, and Production environments.\nDevelop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides.\nMonitor and optimize application performance, capacity, response times, and resource utilization to ensure system stability.\nSupport batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing.\nAnalyze application, database, middleware, and integration logs to troubleshoot complex functional and technical issues.\nEnsure compliance with ITIL processes, audit requirements, security standards, and governance policies using ITSM tools such as ServiceNow.\nAutomate repetitive operational activities through Python, Shell Scripting, and DevOps practices to improve efficiency and reliability.\nProvide 24x7 on-call support when required, contribute to continuous improvement initiatives, and collaborate with global teams to enhance application performance and service quality.\nYour future at Kyndryl\nEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find yourated with \n Who You Are\nYou’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.\nRequired Technical and Professional Experience\n7+ years of experience in enterprise application production support, application maintenance, and managed services environments.\nStrong hands-on experience providing L2/L3 support for business-critical applications in complex, multi-tier architectures.\nExpertise in incident management, service restoration, root cause analysis (RCA), and problem management.\nExperience supporting application releases, deployments, environment promotions, and post-production validation activities.\nProficient in application monitoring, log analysis, batch processing, scheduler monitoring, APIs, and database-backed applications.\nStrong knowledge of ITIL/ITSM processes including Incident, Problem, Change, Request, and Event Management.\nExperience with monitoring and observability tools such as Dynatrace, Splunk, ELK Stack, and enterprise schedulers like TWS.\nSkilled in application availability, performance, capacity management, disaster recovery, and business continuity support.\nHands-on experience with CI/CD tools including Git, GitLab, Jenkins, Nexus, XL Deploy, and XL Release.\nStrong troubleshooting skills across Java/JVM, Spring Boot, .NET applications, REST APIs, middleware, and integration platforms.\nExperience working with SQL databases and Linux/Unix and Windows production environments.\nProficiency in scripting and automation using Shell/Bash, PowerShell, or Python.\nExposure to Kubernetes/OpenShift and cloud-hosted application support environments, preferably Microsoft Azure.\nPreferred Professional and Technical Expertise\nPreferred experience supporting Temenos Transact (T24), TAFJ/TAFC, OFS, payments, SWIFT, AML, treasury, and digital banking applications.\nStrong stakeholder management, analytical problem-solving, documentation, and communication skills with the ability to support 24x7 SLA-driven operations and on-call rotations.\nBeing You\nThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.\nWhat You Can Expect\nYour career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. \nFrom your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\nWe’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. \nWe want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.\nGet Referred!\nIf you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.","description_format":"text","description_chars":8681,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Cloud Platforms (IaaS & PaaS)","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-05T08:27:58Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/kyndryl-application-support-engineer-ase","json_url":"https://alion.io/job/kyndryl-application-support-engineer-ase.json","meta":{"generated_at":"2026-10-09T00:15:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":175,"day_limit":5000,"remaining_today":4825,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":91},"rest":"https://alion.io/mcp/rest/get_company?id=91"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyndryl-application-support-engineer-ase"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyndryl-application-support-engineer-ase"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyndryl-application-support-engineer-ase"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyndryl-application-support-engineer-ase\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyndryl-application-support-engineer-ase"}]}