{"id":3354871,"url":"https://alion.io/job/kyndryl-junior-change-problem-manager","title":"Junior Change & Problem Manager","company":{"id":91,"name":"Kyndryl","domain":"kyndryl.com","url":"https://alion.io/company/kyndryl","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":122,"ghost_share":0,"stale_share":0.623,"repost_share":0.025,"time_to_fill_p50_days":35,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-05-13T00:00:00Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-11-03T12:23:31Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"Who We Are\nAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\nThe Role\nAs a Change & Problem Manager at Kyndryl, you’ll be responsible for governing and operating the Change Enablement and Problem Management practices to ensure service stability, controlled operational risk, and continuous improvement across the organization.\nIn this role, you will focus on preventing service disruptions by ensuring changes are assessed and implemented with appropriate risk controls, driving root cause analysis for high-impact and recurring incidents, and ensuring that structural corrective actions are implemented and sustained. You will work closely with cross-functional ITSM and technical teams to ensure strong alignment between Incidents, Problems, and Changes, contributing to stable, predictable, and resilient IT services.\nKey Responsibilities\nGovern and operate the Change Enablement and Problem Management practices to ensure service stability and controlled operational risk.\n\nAssess, review, and approve changes based on risk, impact, testing readiness, and rollback planning, and monitor change implementation.\n\nDrive and coordinate root cause analysis for high-impact or recurring incidents and ensure corrective and preventive actions are implemented and closed.\n\nEnsure strong alignment and traceability between Incidents, Problems, and Changes, preventing recurrence of service disruptions.\n\nAnalyze trends, failed or emergency changes, and operational data to provide risk visibility, insights, and continuous improvement actions to stakeholders.\n\nYour Future at Kyndryl\nEvery position at Kyndryl offers a way forward to growing your career. Whether you want to broaden your knowledge across IT service management disciplines or specialize in governance, risk, and service stability, you can find your opportunity here.\nWho You Are\nYou’re good at what you do and possess the required experience to prove it. However, equally important, you have a growth mindset and a strong customer focus, with the ability to work collaboratively across teams to improve service reliability and operational outcomes.\nRequired Skills and Experience\n3+ years of experience in IT operations, IT service management, or governance roles.\n\nIntermediate to advanced knowledge of ITIL 4 practices, with strong emphasis on: Change Enablement, Problem Management, Incident Management (strong interaction)\n\nHands-on experience with enterprise ITSM tools, including ServiceNow (Change, Problem, and Incident modules at a functional or governance level).\n\nExperience participating in Change Advisory Boards (CABs) and post-incident reviews.\n\nStrong understanding of risk-based decision-making and operational risk control.\n\nPractical experience conducting or coordinating root cause analysis and corrective action plans.\n\nAbility to analyze trends, exceptions, and recurring patterns to identify systemic issues.\n\nStrong coordination, facilitation, and communication skills to work effectively with cross-functional and global teams.\n\nEnglish proficiency at an intermediate to advanced level, required for technical documentation, global communication, and incident reporting.\n\nPreferred Skills and Experience\nBachelor’s degree in Information Technology, Systems Engineering, or a related field.\n\nITIL 4 Foundation certification.\n\nExperience working with change calendars, risk assessments, and change readiness reviews.\n\nExperience creating or maintaining reporting and trend analysis dashboards for ITSM processes.\n\nExposure to continuous improvement, service stability, or operational resilience initiatives.\n\nExperience in environments with high availability, regulated operations, or complex enterprise services.\n\nBeing You\nThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.\nWhat You Can Expect\nYour career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. \nFrom your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\nWe’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. \nWe want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.\nGet Referred!\nIf you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.","description_format":"text","description_chars":6569,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-27T19:37:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.12,"p_room":0.28,"age_days":174,"expected_fill_days":35,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/kyndryl-junior-change-problem-manager","json_url":"https://alion.io/job/kyndryl-junior-change-problem-manager.json","meta":{"generated_at":"2026-11-03T14:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":91},"rest":"https://alion.io/mcp/rest/get_company?id=91"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyndryl-junior-change-problem-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyndryl-junior-change-problem-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyndryl-junior-change-problem-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyndryl-junior-change-problem-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyndryl-junior-change-problem-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3354871}},{"tool":"search_jobs","arguments":{"company":"kyndryl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3354871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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