{"id":158197,"url":"https://alion.io/job/kyndryl-l2-application-support-engineer-2","title":"Level 2 Application Support Lead","company":{"id":91,"name":"Kyndryl","domain":"kyndryl.com","url":"https://alion.io/company/kyndryl","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":187,"ghost_share":0.005,"stale_share":0.738,"repost_share":0.027,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"AppDynamics","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Dynatrace","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Scrum","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-21T06:08:38Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":100},"description":"Who We Are\nAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\nThe Role\nYour Role\nAre you passionate about leading teams, solving complex application issues, and ensuring business-critical systems run seamlessly? Kyndryl is seeking an experienced L2 Application Support Lead to oversee application support operations, drive service excellence, and lead a team of application support professionals supporting enterprise applications for some of the world's leading organizations.\nAs an L2 Application Support Lead, you will serve as the primary technical escalation point for complex incidents while providing leadership, coaching, and operational direction to the support team. You will be responsible for ensuring application stability, availability, and performance, while driving continuous improvement initiatives that enhance the overall customer experience.\nWorking closely with customers, business stakeholders, development teams, infrastructure teams, and service delivery managers, you will lead incident resolution efforts, oversee root cause analysis, and implement preventive measures to minimize service disruptions. Your expertise in application support, service management, stakeholder engagement, and team leadership will be critical in maintaining operational excellence and meeting service level commitments.\nBeyond operational support, you will play a key role in application modernization, automation, cloud transformation, and DevSecOps initiatives, helping customers improve system reliability, scalability, and efficiency. You will also contribute to developing support strategies, governance processes, knowledge management practices, and operational standards that enable long-term service success.\nThis role is ideal for a technical leader who thrives in a fast-paced environment, enjoys mentoring teams, and is passionate about delivering exceptional customer outcomes.\nWhat You Will Do\nLead and mentor a team of L1/L2 Application Support Engineers, providing technical guidance, coaching, and performance oversight.\nAct as the primary escalation point for major incidents, ensuring timely resolution of complex application issues and minimizing business impact.\nDrive incident, problem, and change management processes in accordance with ITIL best practices and agreed service level agreements (SLAs).\nPerform and oversee root cause analysis (RCA) activities, ensuring corrective and preventive actions are implemented effectively.\nCollaborate with development, infrastructure, database, and business teams to resolve cross-functional technical issues and improve application reliability.\nMonitor application health, performance, and availability, proactively identifying risks, trends, and opportunities for service improvement.\nLead continuous improvement, automation, and operational excellence initiatives, including application modernization, cloud adoption, and DevSecOps transformation efforts.\nDevelop and maintain operational documentation, support procedures, knowledge articles, and governance reporting while ensuring compliance with security, audit, and regulatory requirements.\nYour Future at Kyndryl\nAt Kyndryl, you'll do more than support applications, you'll help shape the future of enterprise technology. As an L2 Application Support Lead, you'll have the opportunity to lead teams, drive service excellence, and contribute to cloud, automation, and modernization initiatives for global customers. With access to continuous learning, certification programs, and leadership development opportunities, you can grow your career toward Application Support Management, Service Delivery Leadership, Solution Architecture, or Technical Consulting.\nWho You Are\nYou’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.\nRequired Skills and Experience\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\n5+ years of experience in Application Support, Production Support, or Application Management within an enterprise environment.\nProven experience leading, mentoring, or coordinating support teams while managing escalations and workload priorities.\nStrong hands-on experience supporting enterprise applications across Linux/Unix, Windows, SQL databases, APIs, and application integrations.\nExperience managing major incidents, conducting root cause analysis (RCA), and driving resolution within SLA commitments.\nSolid understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.\nStrong stakeholder management and communication skills, with the ability to engage technical teams, business users, and customers.\nDemonstrated ability to drive operational excellence, continuous improvement, and service reliability in a fast-paced production environment.\nPreferred Skills and Experience\nExperience leading an Application Support team in a managed services or enterprise support environment.\nExposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).\nExperience supporting ERP, CRM, Banking, Telecommunications, or other mission-critical enterprise applications.\nKnowledge of monitoring and observability tools such as Dynatrace, AppDynamics, Splunk, ELK, or Grafana.\nHands-on experience with scripting and automation using Shell, Python, PowerShell, or similar technologies.\nFamiliarity with DevOps/DevSecOps practices, CI/CD pipelines, and application deployment processes.\nITIL Foundation, Agile, Scrum, or other relevant industry certifications.\nExperience driving service improvement initiatives, support transformation programs, or application modernization projects.\nBeing You\nThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.\nWhat You Can Expect\nYour career with us isn’t just a job-it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. \nFrom your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute-you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\nWe’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. \nWe want you to thrive here-and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.\nGet Referred!\nIf you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.","description_format":"text","description_chars":8806,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-07-13T00:00:00Z"},{"event":"close","at":"2026-09-07T09:47:32Z"},{"event":"reopen","at":"2026-09-07T13:25:20Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.315,"p_room":0.28,"age_days":100,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/kyndryl-l2-application-support-engineer-2","json_url":"https://alion.io/job/kyndryl-l2-application-support-engineer-2.json","meta":{"generated_at":"2026-10-21T09:56:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":91},"rest":"https://alion.io/mcp/rest/get_company?id=91"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyndryl-l2-application-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyndryl-l2-application-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyndryl-l2-application-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyndryl-l2-application-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyndryl-l2-application-support-engineer-2"}]}