Technical Support Engineer

KYP.ai platform - Productivity 360° captures enormous amount of unstructured information, skillfully blends process and task mining techniques to analyze it and ultimately help companies see, understand and act on how work gets done. With AI-driven analytics, we provide rapid insights into patterns and inefficiencies to transform companies' ways of working.

What does it mean to you? Working on a single product but with different clients and different deployment environments. Joining an experience squad, and cooperating with a group of skilled and engaged colleagues. Improving both your skills and platform capabilities.

PURPOSE OF THE ROLE

Drive transformative enterprise solutions by bridging the gap between customer challenges and technical execution. Shape strategic, customer-centric solutions that showcase the capabilities of KYP.ai's process intelligence platform, ultimately fostering business success and innovation.

YOUR KEY RESPONSIBILITIES

• Work with implementation teams from concept to deal closure, providing expertise for successfully deploying KYP.ai productivity intelligence platform in enterprise environments
• Shape customer centric solution, lead scoping to generate technical solutions, estimates and approaches
• Lead technical assessments of current state of enterprise processes and data so as to architect a path to transformation using KYP.ai platform
• Conduct full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios.
• Demonstrate experience presenting technical topics in front of a senior audience, including C-Levels
• Apply methodology, reusable assets, and previous work experience to deliver consistently high-quality work.
• Contributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Lead or co-lead solution-related answers to RFPs issued by clients
• Collaborate on both strategic and tactical level with KYP.ai partners

YOUR EXPERIENCE PROFILE

• Have approx. 10 years of technical software solutions implementation, architecture design, evaluation, and investigation
• Solid expertise across Application Architecture, Cloud, Security and (last but not least) AI/ML
• Possess demonstrable experience in consultative approaches with solving business challenges and have a track record of successfully overcoming technical objections
• Have relevant work experience in the area of enterprise software sales, pre-sales, or information technology consulting
• Experience in working with analytical software and large amounts of data
• Former exposure to business process modelling or process mining is would be a big plus
• Engineering, Computer science, Mathematics or Physics degree

YOUR KEY COMPETENCIES

• Strong communication confidence and business acumen for C-level demos
• Discovery skills - analytical, structured thinking backed with capacity to comprehend new concepts
• Accountability and hand-on mentality
• Dealing with complexity and ambiguity
• Working proficiency in English

WHAT IS IN FOR YOU

• Working with cutting-edge, off-beat product in industry that has bright future
• Working directly with one of the Founders and CTO
• Start-up flair paired with rock-solid technical expertise across all team
• Environment in which people genuinely care about each other
• 100% Remote-first Culture
• Offices to work in Tychy (PL) and Berlin (DE) when you feel like it
• B2B contract
• Competitive salary reflecting your experience, knowledge and skills
• Premium medical package for you and your loved ones
• Multisport card to keep you fit