{"id":2117763,"url":"https://alion.io/job/kyp-ai-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3197272,"name":"kyp.ai","domain":"kyp.ai","url":"https://alion.io/company/kyp-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-10T10:18:43Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-12T09:11:58Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"KYP.ai platform - Productivity 360° captures enormous amount of unstructured information, skillfully blends process and task mining techniques to analyze it and ultimately help companies see, understand and act on how work gets done. With AI-driven analytics, we provide rapid insights into patterns and inefficiencies to transform companies' ways of working.\nWhat does it mean to you? Working on a single product but with different clients and different deployment environments. Joining an experience squad, and cooperating with a group of skilled and engaged colleagues. Improving both your skills and platform capabilities.\nPURPOSE OF THE ROLE\nDrive transformative enterprise solutions by bridging the gap between customer challenges and technical execution. Shape strategic, customer-centric solutions that showcase the capabilities of KYP.ai's process intelligence platform, ultimately fostering business success and innovation.\nYOUR KEY RESPONSIBILITIES\nWork with implementation teams from concept to deal closure, providing expertise for successfully deploying KYP.ai productivity intelligence platform in enterprise environments\nShape customer centric solution, lead scoping to generate technical solutions, estimates and approaches\nLead technical assessments of current state of enterprise processes and data so as to architect a path to transformation using KYP.ai platform\nConduct full technical discovery, identifying pain points, business and technical requirements, “as is” and “to be” scenarios.\nDemonstrate experience presenting technical topics in front of a senior audience, including C-Levels\nApply methodology, reusable assets, and previous work experience to deliver consistently high-quality work.\nContributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.\nLead or co-lead solution-related answers to RFPs issued by clients\nCollaborate on both strategic and tactical level with KYP.ai partners\nYOUR EXPERIENCE PROFILE\nHave approx. 10 years of technical software solutions implementation, architecture design, evaluation, and investigation\nSolid expertise across Application Architecture, Cloud, Security and (last but not least) AI/ML\nPossess demonstrable experience in consultative approaches with solving business challenges and have a track record of successfully overcoming technical objections\nHave relevant work experience in the area of enterprise software sales, pre-sales, or information technology consulting\nExperience in working with analytical software and large amounts of data\nFormer exposure to business process modelling or process mining is would be a big plus\nEngineering, Computer science, Mathematics or Physics degree\nYOUR KEY COMPETENCIES\nStrong communication confidence and business acumen for C-level demos\nDiscovery skills - analytical, structured thinking backed with capacity to comprehend new concepts\nAccountability and hand-on mentality\nDealing with complexity and ambiguity\nWorking proficiency in English\nWHAT IS IN FOR YOU\nWorking with cutting-edge, off-beat product in industry that has bright future\nWorking directly with one of the Founders and CTO\nStart-up flair paired with rock-solid technical expertise across all team\nEnvironment in which people genuinely care about each other\n100% Remote-first Culture\nOffices to work in Tychy (PL) and Berlin (DE) when you feel like it\nB2B contract\nCompetitive salary reflecting your experience, knowledge and skills\nPremium medical package for you and your loved ones\nMultisport card to keep you fit","description_format":"text","description_chars":3694,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Process Mining","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-08T23:39:20Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.376,"p_room":0.28,"age_days":93,"expected_fill_days":38,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/kyp-ai-technical-support-engineer","json_url":"https://alion.io/job/kyp-ai-technical-support-engineer.json","meta":{"generated_at":"2026-10-12T11:41:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3197272},"rest":"https://alion.io/mcp/rest/get_company?id=3197272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyp-ai-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyp-ai-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyp-ai-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyp-ai-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyp-ai-technical-support-engineer"}]}