{"id":1593660,"url":"https://alion.io/job/kyriba-associate-support-account-manager","title":"Associate Support Account Manager","company":{"id":98424,"name":"Kyriba","domain":"kyriba.com","url":"https://alion.io/company/kyriba-usa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58800,"max":80850,"currency":"USD","period":"year","gross":null,"usd_annual":80850},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T16:52:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T22:54:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Dream Big. Go Beyond. Be Unstoppable.\nAbout Us\nKyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.\nWe're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.\nAbout The Role:\nAs an Associate Support Account Manager, you are beginning your journey as a trusted advisor for Kyriba customers. You focus on learning Kyriba products, developing customer relationship skills, and supporting experienced Support Account Managers while building the technical and business knowledge required for long-term success.\nKey Outcomes & Success Measures In your first 12-18 months, success in this role looks like:\nSuccessfully completes onboarding and Kyriba training curriculum.\nBuilds positive relationships with assigned customers.\nDemonstrates ownership of routine customer communications.\nAchieves Core, Bank, and Cash certifications according to development plan.\nLearns Support processes, escalation management, and proactive account engagement.\nWhat You’ll Do\nSupport assigned customer portfolio alongside experienced SAMs.\nParticipate in customer meetings and document follow-up actions.\nMonitor customer health and support activity.\nCoordinate internally with Support Engineers and Product teams.\nLearn proactive monitoring, reporting, and Success Planning.\nMaintain accurate customer documentation.\nDevelop technical expertise through certifications and mentorship. \nWhat You Should Bring to Be Successful:\nCustomer service or technical support experience.\nStrong communication skills.\nAbility to learn complex financial software.\nExcellent organizational skills.\nGrowth mindset and willingness to receive coaching. \n\nWhy You’ll Love This Role:\nYou'll receive structured mentoring from experienced team members\nYou'll build expertise in treasury technology while earning industry-recognized certifications.\nYou'll have a clear career path into increasingly strategic customer-facing roles.\nOur Values Guide Everything We Do\nThink Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.\n\nPut our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.\n\nAct with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.\n\nWork as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.\n\nStrive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.\n\nAt Kyriba we value pay transparency and fairness.\nFor new hires, the annual base salary range for this role is $58,800.00 - $80,850.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications. Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO Law.\nWe aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.","description_format":"text","description_chars":5045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-01T16:52:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 5","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":5,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":74,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":80850,"is_top_pay":true},"html_url":"https://alion.io/job/kyriba-associate-support-account-manager","json_url":"https://alion.io/job/kyriba-associate-support-account-manager.json","meta":{"generated_at":"2026-10-06T23:02:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3957,"day_limit":5000,"remaining_today":1043,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":98424},"rest":"https://alion.io/mcp/rest/get_company?id=98424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyriba-associate-support-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyriba-associate-support-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyriba-associate-support-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyriba-associate-support-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyriba-associate-support-account-manager"}]}