{"id":2754536,"url":"https://alion.io/job/kyriba-senior-support-account-manager","title":"Senior Support Account Manager","company":{"id":98424,"name":"Kyriba","domain":"kyriba.com","url":"https://alion.io/company/kyriba-usa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64000,"max":80950,"currency":"GBP","period":"year","gross":null,"usd_annual":107999},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T07:49:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Dream Big. Go Beyond. Be Unstoppable.\nAbout Us\nKyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.\nWe're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.\nAbout The Role\nThe Senior Support Account Manager is responsible for delivering Kyriba’s Gold, APEX, Premium and Platinum support experience to strategic customers in the UK and wider EMEA region. The role combines executive customer relationship management, service delivery governance, support escalation leadership, renewal readiness, risk mitigation and identification of customer growth opportunities. Based in Staines office (hybrid), the role provides the local presence required for customers' engagement and on-site visits.\nWhat You'll Do:\nManage relationships for large, complex and strategic UK and EMEA customers acting as a trusted senior point of contact.\nOwn the end-to-end delivery of Gold, APEX, Premium and Platinum support services.\nLead customer onboarding and service activation, including the first Premium, Platinum, Gold or APEX meeting, service-plan alignment and monitoring-service coordination.\nLead monthly or bi-monthly executive customer meetings, including KPI reporting, service reviews, open actions, ongoing improvement initiatives and current high-priority items.\nAct as the escalation owner for strategic customers, proactively identifying risks, coordinating internal response and keeping customer and leadership stakeholders informed.\nFacilitate resolution of complex cases by coordinating Application Support, Technical Support, Product, Engineering, Professional Services, Customer Success and external parties.\nWork in partnership with the Client Success(Customer Engagement Executive)Manager and Account Manager to deliver customer value, strengthen adoption and support renewal readiness.\nMaintain a clear view of account health, customer sentiment, service risks, recurring issues, renewal dependencies and opportunities for corrective or preventive action.\nGuide the effective use of monitoring and alerting for customer environments, working with the Sri Lanka monitoring team and internal stakeholders to improve risk detection and customer communication.\nStandardize and share best practices across the regional SAM community, \nCoach and mentor Support Account Managers and support colleagues through product training, Treasury knowledge sharing and documentation of repeatable service-delivery practices.\nWhat You'll Bring:\nBachelor’s or graduate degree in Business, Finance, Accounting, Computer Science or a related discipline, or equivalent relevant professional experience.\nTypically 5-8+ years of experience in a client-facing role such as Strategic Account Management, Customer Success, Premium Support, Technical Account Management or enterprise SaaS support.\nStrong knowledge of Treasury and financial operations, including cash management, bank reporting, cash positioning and forecasting, payments, in-house banking, debt, investments, foreign exchange or general-ledger processes would be a plus.\nDemonstrated ability to manage executive relationships, present KPI and service-quality information.\nAbility and willingness to travel to customer sites in the UK and, where required, across EMEA for on-site visits, workshops and executive meetings; London-based presence is required for the UK portfolio.\nOur Values Guide Everything We Do\nThink Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.\n\nPut our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.\n\nAct with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.\n\nWork as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.\n\nStrive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.\n\nAt Kyriba we value pay transparency and fairness.\nFor new hires, the annual base salary range for this role is £64,000.00 - £80,950.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.\nKyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.\nWe aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.","description_format":"text","description_chars":6502,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-17T01:14:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":64,"reasons":["conf:22","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":107999,"is_top_pay":false},"html_url":"https://alion.io/job/kyriba-senior-support-account-manager","json_url":"https://alion.io/job/kyriba-senior-support-account-manager.json","meta":{"generated_at":"2026-10-23T17:33:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":98424},"rest":"https://alion.io/mcp/rest/get_company?id=98424"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkyriba-senior-support-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkyriba-senior-support-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkyriba-senior-support-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kyriba-senior-support-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkyriba-senior-support-account-manager"}]}