{"id":3627577,"url":"https://alion.io/job/kz-holdings-shift-leader-full-time","title":"Shift Leader (Full time)","company":{"id":692165,"name":"K&Z Holdings","domain":"kzholdings.co.uk","url":"https://alion.io/company/kzholdings","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rushden, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:58:39Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T20:07:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"READY TO TAKE THE LEAD? WE'RE HIRING!\nWe're looking for an enthusiastic, confident and motivated SHIFT LEADER to join our team.\nDo you love taking responsibility, leading a team, and making sure everything runs smoothly? Then this could be the perfect opportunity for you.\nWhat's the role about?\nAs a shift leader, you'll run day-to-day operations, lead and support the team, ensure excellent customer service, and keep everything running like clockwork.\nWhat's in it for you?\n£13.60 per hour\n\nBonus after graduation (T&Cs apply)\n\nFree food during your shifts\n\nEmployee discount on your days off\n\nWho are we looking for?\nSomeone who is:\nFully flexible and available to work full-time.\n\nA natural leader who can motivate and support the team.\n\nConfident in taking responsibility and making decisions.\n\nPassionate about delivering great customer experiences.\n\nReady to step up and lead?\nThis is your chance to grow, develop your leadership skills and be part of an amazing team.\nInterested? Get in touch - we'd love to hear from you.\nPret A Manger - Shift Leader\nTHE RIGHT PRET PEOPLE\nSupport and coach the team to ensure they reach their potential in both the shop and kitchen\n\nSupport the training pathways to ensure training happens on time\n\nLead by example and be hands-on when required\n\nAssign duties amongst team members to match individual productivity rates, skill sets and current responsibilities\n\nCoach the team for good performance by offering good regular feedback and praises\n\nAMAZING SERVICE\nLead the Speed of Service principles\n\nTo ensure the team consistently follows the 6 Key Pointsof Service\n\nFollow the MBWA principles\n\nEmpower the team to deliver engaging Joy of Pret activities\n\nRole model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous\n\nEnsure the Coffee Calling System is followed efficiently\n\nTo ensure all Marketplace orders are prepared promptly and accurately\n\nDELICIOUS FOOD AND DRINK\nTo ensure the team consistently delivers delicious food by following the 6 Key Points of Production\n\nTo ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled\n\nTo always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness\n\nEnsure How to Cards are used and followed consistently to deliver Pret standards\n\nEnsure Line Checks are carried out successfully and any improvement needs actioned\n\nTo ensure no Made to Sell (MTS) rejects are on display in our Langars\n\nTo continually develop the team’s knowledge about the quality of our food and coffee\n\nTo ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard\n\nWELL-LOVED SHOP\nTo make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers\n\nTo ensure that all safety checks are correctly monitored and recorded\n\nTo take corrective action immediately on issues that affect customers, the team or sales\n\nTo ensure the shop is clean, safe and the equipment is always well maintained\n\nTo follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes\n\nTo demonstrate due diligence and report and escalate any quality issues\n\nSHOP PROFITABILITY\nTo maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)\n\nCarry out ordering accurately and in line with the business needs\n\nLead, monitor and follow up on Mystery Shopper requirements\n\nTo ensure good stock control by following the 7 Steps of Unaccounted\n\nTo ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety\n\nTo always follow merchandising guidelines and to ensure marketing is used effectively to drive sales\n\nGROWING SALES\nTo always follow merchandising guidelines and to ensure marketing is used effectively to drive sales\n\nSupport the execution of successful food launches\n\nEncourage clear and engaging communication between the kitchen and FOH to ensure business needs are met\n\nTo support Marketplace opportunities\n\nThis role is only open to applicants within the UK or who already hold the right to work in the UK - 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