{"id":1733851,"url":"https://alion.io/job/l-knife-son-llc-it-application-support-specialist","title":"IT Application Support Specialist","company":{"id":2187387,"name":"L. Knife & Son, LLC","domain":"lknifeandson.com","url":"https://alion.io/company/lknifeandson","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T13:17:06Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-22T18:06:46Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Objective: Provide timely technical support for software applications, computer hardware, operating systems and deliver high-quality assistance to end users across the organization. Assist with training end users and contribute to technology initiatives that strengthen overall business operations. Support includes off hours availability and travel to remote sites.\nLocation: On-site in Kingston, MA\nResponsibilities:\nDiagnose and resolve software issues, system errors, and general computer problems\nProvide support for Company's Route Accounting System (VIP).\nProvide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.\nProvide support for Sales Applications, Sales Reporting, Connect\nSupport additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.\nRefer major hardware or software problems or defective products to vendors or technicians for service. Install and perform minor repairs to hardware, software, or peripheral equipment\nUnderstand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff\nSetup employees’ system access, email access and user security within software application\nAssist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary\nMust be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials\nTrain employees on the use of specific applications and technology tools.\nTravel to remote sites to offer support, training and project leadership or assistance.\nMaintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals\nRequirements:\n Bachelor’s degree required (College Transcripts required)\n3 years of IT industry experience\nExcellent customer support, communication and service skills\nExperience with personal computers operating in Windows environment\nExperience in consumer distribution systems, preferred\nExcellent organizational skills\nWorking knowledge of Microsoft Suite & Google Workspace\nExperience with hardware troubleshooting, mobile device management platforms, and Active Directory\nSupport includes off-hours accessibility on a rotating schedule\nOvernight travel to remote sites as needed\nKnowledgeable about emerging technologies and industry trends\nAble to maintain a flexible work schedule, as needed\nFamiliarity with AI powered reporting tools and solutions\nCompensation Range:\nThe expected base pay range for this position is: $55,000 - $78,000 per year\nFinal compensation is based on experience, credentials, and geographic location.\nPay ranges are reviewed annually based on market data and internal equity.\nEEO Statement\nSheehan Family Companies is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, sexual orientation, religion, age, disability status, or veteran status.\nReasonable Accommodation Statement\nSheehan Family Companies is committed to providing equal employment opportunities to all individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact HR. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nAt-Will Employment Disclaimer\nThis job description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the will of the company.","description_format":"text","description_chars":3980,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Brewing & Beer","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-10-03T00:31:23Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.55,"age_days":35,"expected_fill_days":30,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/l-knife-son-llc-it-application-support-specialist","json_url":"https://alion.io/job/l-knife-son-llc-it-application-support-specialist.json","meta":{"generated_at":"2026-10-22T20:25:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2187387},"rest":"https://alion.io/mcp/rest/get_company?id=2187387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fl-knife-son-llc-it-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fl-knife-son-llc-it-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fl-knife-son-llc-it-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/l-knife-son-llc-it-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fl-knife-son-llc-it-application-support-specialist"}]}