{"id":1607857,"url":"https://alion.io/job/l3harris-technologies-executive-it-support-technician","title":"Executive IT Support Technician","company":{"id":177017,"name":"L3Harris Technologies","domain":"l3harris.com","url":"https://alion.io/company/l3harris-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T07:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T16:18:10Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Title: Executive IT Support Technician\nJob Code: 43407\nJob Location: Melbourne, FL\nJob Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off\nJob Description:\nThe Executive IT Support Technician is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.\nJob Responsibilities:\nExecutive Support provides high-level administrative assistance to the executive team, ensuring efficient operations and coordination. This role requires a proactive, organized, and detail-oriented individual capable of managing multiple tasks and priorities with discretion and professionalism.\nProvide dedicated, high-priority IT support to executive and VIP staff, addressing technical issues promptly and effectively.\nDiagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.\nPrepare, configure, and deploy desktop and laptop systems, ensuring all necessary applications and settings are in place.\nPerform regular maintenance and updates on executive and VIP devices to ensure optimal performance and security.\nManage and resolve IT incidents and service requests, ensuring timely and accurate resolution in line with service level agreements (SLAs).\nProvide training and support to executive and VIP staff on the use of IT systems and applications, enhancing their productivity and efficiency.\nWork closely with other IT teams, including Network, Server, and Applications Administrators, to resolve complex issues and implement solutions.\nMaintain an inventory of IT equipment and supplies for executive and VIP users, ensuring availability and readiness.\nKeep detailed records of support activities, configurations, and resolutions to maintain an accurate knowledge base.\nIdentify and recommend improvements to IT processes and services to enhance the support experience for executive and VIP staff.\nMaintain clear and consistent communication with executive and VIP users, providing updates on the status of their IT issues and requests Ensure all executive conference rooms are maintained in optimal condition, including cleanliness, functionality, and readiness for meetings.\nProvide on-site technical support for conference room equipment, including audio-visual systems, video conferencing tools, and presentation devices.\nPrepare and configure conference rooms for meetings, including setting up equipment, testing systems, and ensuring all technology is functioning correctly.\nQuickly diagnose and resolve technical issues that arise during meetings to minimize disruptions.\nMeet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction\nElevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers\nGuide continuous improvement efforts for executive staff and administrators.\nEnsure consistent and appropriate communication with key stakeholders.\nQualifications:\nBachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience. \nPreferred Additional Skills:\nA+ Security+ Network+/Microsoft certifications are a plus.\nMust be detail-oriented, accurate and well organized.\nExcellent oral and written communication skills, interpersonal and organizational are required.\nAbility to work independently and efficiently to meet deadlines and established response times is essential.\nAbility to establish and maintain a good working relationship with other professionals to provide support and resolve issues.\nMust be able to remain flexible with changes in priorities for various task and project assignments.","description_format":"text","description_chars":4377,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Science & Engineering","National Security"],"lifecycle":[{"event":"open","at":"2026-10-01T19:57:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.778,"p_room":0.55,"age_days":19,"expected_fill_days":17,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/l3harris-technologies-executive-it-support-technician","json_url":"https://alion.io/job/l3harris-technologies-executive-it-support-technician.json","meta":{"generated_at":"2026-10-20T18:37:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21452,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177017},"rest":"https://alion.io/mcp/rest/get_company?id=177017"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fl3harris-technologies-executive-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fl3harris-technologies-executive-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fl3harris-technologies-executive-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/l3harris-technologies-executive-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fl3harris-technologies-executive-it-support-technician"}]}