{"id":2701230,"url":"https://alion.io/job/l3harris-technologies-lead-technical-support-engineer-wideband-global-satcom","title":"Lead, Technical Support Engineer (Wideband Global SATCOM)","company":{"id":177017,"name":"L3Harris Technologies","domain":"l3harris.com","url":"https://alion.io/company/l3harris-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87500,"max":162500,"currency":"USD","period":"year","gross":null,"usd_annual":162500},"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SOPS","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T06:19:06Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Title: Lead, Technical Support Engineer (Wideband Global SATCOM)\nJob Code: 46110\nJob Location:Colorado Springs, CO\nJob Schedule: 5/8 - Employees work 8 hours per day, 5 days a week\nJob Description:\nL3Harris Technologies Inc. is seeking a Lead Technical Support Engineer to support the WSOTS II contract. The Wideband Global Satellite (WGS) Subject Matter Expert (SME) provides advanced technical expertise, operational analysis, troubleshooting, and training support for the WGS enterprise, with a primary focus on the Global SATCOM Configuration Control Element (GSCCE). This position serves as a senior technical resource supporting system operations, issue resolution, stakeholder coordination, procedural development, and integration of new technologies to enhance mission effectiveness and operational continuity. The WGS SME works closely with the watch office, SATCOM Systems Expert (SSE) team, 53 SOPS, Original Equipment Manufacturers (OEMs), technical writers, and other mission partners to diagnose problems, recommend solutions, develop procedures, and support training initiatives for GSCCE-related operations.\nEssential Functions:\nTechnical Assistance and Analysis\nProvide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE.\nServe as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement.\nSupport operators and mission partners by delivering clear, accurate, and actionable technical guidance.\nGSCCE Troubleshooting and Issue Resolution\nLead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies.\nDiagnose and resolve routine GSCCE issues promptly, with a goal of resolution within 4 hours.\nEscalate complex issues within 1 hour of determining that higher-level support is required.\nMaximize independent issue resolution prior to escalation through technical analysis, system review, and coordination.\nDocument all troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.\nQualifications:\nActive Top-Secret security clearance, with ability to obtain SCI\nBachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.\nRelevant experience would be WGS/GSCCE operations experience, with specific experience in WSOC operations, to include 2 years minimum of system administrator experience with Windows and Virtual Machine environment.\nDoD 8140.01/8570.01-M IAT Level 2 certification (e.g. Security+)\nAbility to travel up to 20%\nPreferred Additional Skills:\nExperience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.\nWorking knowledge of Linux, SQL and Postgres\nStrong skill set with Microsoft Office software applications\nWorking knowledge of cybersecurity requirements\nPrevious experience supporting DoD/government customers\nDemonstrated ability to work and grow in a dynamic, fast paced, team-oriented environment\nExperience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software. Examples of such systems and software include, but are not limited to the following: \nDoD Teleports and Gateways\nService Teleports and Gateways\nCommercial Teleports and Gateways\nSatellite Communications Operations Centers and/or Watch Offices\nIn compliance with pay transparency requirements, the salary range for this role in Colorado state is $87,500-$162,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.\nThe application window for this position will close on 12/31/2026.","description_format":"text","description_chars":4337,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Military Satellites","C4ISR","Electronic Warfare"],"lifecycle":[{"event":"open","at":"2026-10-16T11:14:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":12,"expected_fill_days":18,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":162500,"is_top_pay":true},"html_url":"https://alion.io/job/l3harris-technologies-lead-technical-support-engineer-wideband-global-satcom","json_url":"https://alion.io/job/l3harris-technologies-lead-technical-support-engineer-wideband-global-satcom.json","meta":{"generated_at":"2026-10-26T11:04:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177017},"rest":"https://alion.io/mcp/rest/get_company?id=177017"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fl3harris-technologies-lead-technical-support-engineer-wideband-global-satcom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fl3harris-technologies-lead-technical-support-engineer-wideband-global-satcom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fl3harris-technologies-lead-technical-support-engineer-wideband-global-satcom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/l3harris-technologies-lead-technical-support-engineer-wideband-global-satcom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fl3harris-technologies-lead-technical-support-engineer-wideband-global-satcom"}]}