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This individual will be a key member of the Network Operations Control Center (NOCC) that supports mission critical programs. The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of operations daily and monthly reports.\nEssential Functions:\nReviews all operations service trouble ticket data on a daily basis to ensure accuracy prior to distribution of the daily report.\nPerforms database push for maintenance requests and PTR reports daily.\nReviews trouble tickets for the Weekly and Monthly “Over Service Level Agreement” (SLA) Reports.\nProduce daily, weekly and monthly reports as needed.\nAnalyzes data reports to identify and resolve data integrity issues.\nParticipates in projects and other tasks assigned. \nCoordinates continuous improvement initiative ideas between personnel and management using established tools.\nAbility to obtain and maintain a FAA Public Trust clearance. \nQualifications:\nHigh School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience\nPreferred Additional Skills:\n1-year prior experience and understanding of Metrics principles and processes.\n1-year prior experience producing reports.\nExperienced in Microsoft Office products \nAnalytical skills that allow for the development of data-driven reports \nDemonstrated ability to manage time and prioritize projects to meet deadlines \nAbility to use Microsoft Excel to create pivot tables, graphs and charts \nStrong written and verbal communication skills to effectively relate data to coworkers \nExpert level experience in Microsoft Excel preferred \nPrior experience with SQL database\nStatistical and business metrics/performance analysis 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