{"id":4336532,"url":"https://alion.io/job/labcorp-client-services-coordinator-ii","title":"Client Services Coordinator II","company":{"id":5022,"name":"Labcorp","domain":"labcorp.com","url":"https://alion.io/company/labcorp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T15:40:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.\nLabcorp is seeking a Patient Support Coordinator II to join our team!\nWork Schedule: Monday-Friday 8am-5pm or 11am-8pm EST\nThe Patient Support Coordinator is a key member of the operations team, responsible for delivering technical monitoring and patient support for decentralized trial visits. This role requires regular interaction with patients, investigator sites, and cross-functional teams to ensure smooth execution of trial activities and a high-quality participant experience.\nEssential Job Duties:\nPatient & Investigator Communication\n· Initiate outbound calls to patients, caregivers, and healthcare providers as needed.\n· Answer inbound calls, address inquiries, and redirect as appropriate, serving as the first line of support for general equipment troubleshooting and patient/provider questions.\n· Document all actions, interactions, and outcomes in the electronic portal.\nPatient Visit Coordination\n· Schedule patient visits and manage related communications, including reminders, cancellations, and rescheduling.\n· Place kit orders and manage kit tracking and inventory.\n· Create lab orders and assist with follow-up on equipment orders as needed.\n· Support query resolution and adverse event reporting.\n· Provide Tier 2 oversight of patient sample collections.\nTechnical Monitoring & Support\n· Provide day-to-day technical monitoring of individual patient activity (report-only; no data interpretation or clinical management).\n· Train and support patients, caregivers, and site staff on equipment, the web portal, and mobile applications.\nOperational Excellence\n· Maintain availability and remain online as required by the schedule.\n· Attend individual, weekly, and monthly chats, huddles, and team meetings.\n· Support reporting and communication needs across operational teams.\n· Adapt to change productively and complete all other assigned duties.\nProfessionalism & Work Style\n· Maintain a calm, empathetic, and professional demeanor in all interactions.\n· Communicate clearly and effectively, using concise and grammatically correct language.\n· Tailor responses to each patient’s unique needs.\n· Demonstrate accountability, urgency, and strong attention to detail.\n· Excel in both structured, collaborative environments and independent work.\n· Act as a proactive problem solver with consistent follow-through.\nMinimum Qualifications:\nHigh School Diploma\nOne year previous customer service, volunteering, or other customer/patient facing experience\nPreferred Qualifications:\nAssociates Degree\nTwo years previous customer service experience preferred\nTwo years previous healthcare, medical or laboratory experience\nFluent in both English & Spanish\nAdditional Job Standards:\nSelf-motivated and proactive, with the ability to work independently and take initiative.\nExceptional verbal and written communication skills, with the ability to convey information clearly and professionally.\nStrong attention to detail and excellent organizational abilities.\nCollaborative team player who contributes positively to group goals.\nAbility to manage multiple tasks, competing priorities, and frequent interruptions while maintaining a professional and composed demeanor.\nFlexible and customer-service oriented, with a strong focus on providing a positive experience for patients and stakeholders.\nHigh adaptability, able to pivot effectively in a dynamic environment.\nProficient in communication across both phone and electronic channels\nReliable and punctual, consistently adhering to schedules and meeting deadlines.\nComputer literate, with familiarity using Windows-based applications and common productivity tools.\nAbility to efficiently navigate between multiple computer programs with speed and accuracy.\nAt Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!\nApplication Window: 10/19/26-10/26/26\nPay Range: $25\nAll job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.\nBenefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.\nLabcorp is proud to be an Equal Opportunity Employer:\nLabcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.\nWe encourage all to apply\nIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at . For more information about how we collect and store your personal data, please see our Privacy Statement.","description_format":"text","description_chars":7020,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Continuous learning","Equity","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Molecular Diagnostics","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-11-15T15:40:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-15T17:06:15Z"},"pay":null,"html_url":"https://alion.io/job/labcorp-client-services-coordinator-ii","json_url":"https://alion.io/job/labcorp-client-services-coordinator-ii.json","meta":{"generated_at":"2026-11-15T17:06:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5022},"rest":"https://alion.io/mcp/rest/get_company?id=5022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flabcorp-client-services-coordinator-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flabcorp-client-services-coordinator-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flabcorp-client-services-coordinator-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/labcorp-client-services-coordinator-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flabcorp-client-services-coordinator-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4336532}},{"tool":"search_jobs","arguments":{"company":"labcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4336532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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