{"id":4259474,"url":"https://alion.io/job/labelink-customer-service-representative","title":"Customer Service Representative","company":{"id":1187834,"name":"Labelink","domain":"labelink.ca","url":"https://alion.io/company/labelink-ca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Appleton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:50:55Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T14:50:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Labelink USAis currently seeking a Full-Time Customer Service Representativeto join our team. As a key member of our customer service department, this role will be responsible for maintaining strong relationships with our customers while providing timely and accurate support to meet their needs.\nThe Customer Service Representative will interact regularly with key customers and internal teams to coordinate orders, resolve challenges, manage deadlines, and provide exceptional service. The ideal candidate is organized, detail-oriented, professional, and thrives in a fast-paced environment where accuracy and accountability are essential.\nKey Responsibilities:\nServe as a primary point of contact for customers, providing timely and professional communication.\nAddress customer questions and concerns related to orders, pricing, delivery schedules, and other service-related needs.\nEnter and maintain customer orders accurately using company software systems.\nCoordinate with internal departments to ensure customer expectations and deadlines are met.\nManage multiple priorities while maintaining accuracy and attention to detail.\nProvide support to customers, suppliers, and internal teams as needed.\nFollow company policies, procedures, and quality standards.\nRequired Knowledge, Skills, and Abilities:\nStrong written and verbal communication skills.\nProfessional and effective communication style with customers, suppliers, and coworkers.\nExceptional attention to detail and accuracy.\nStrong organizational and time management skills.\nAbility to prioritize tasks and meet critical deadlines.\nStrong math skills.\nProficient computer skills, including Microsoft Office and other common office equipment and software.\nAbility to learn new systems, products, and processes quickly.\nAbility to multitask and work efficiently in a fast-paced, demanding environment.\nStrong teamwork skills and the ability to collaborate effectively with others.\nAbility to work under pressure while maintaining a positive attitude and sense of urgency.\nDemonstrates integrity, honesty, reliability, and accountability.\nConsistently demonstrates quality time management and follow-through.\nSchedule:\nMonday - Thursday:8:00 a.m. - 4:00 p.m.\nFriday:7:00 a.m. - 3:00 p.m.\nPay:\nStarting pay starts at $25.00 an hour\nBenefits:\nLabelink USA offers a competitive benefits package, including:\nHealth insurance\nDental insurance\nVision insurance\nSupplemental insurance options\n401(k) retirement plan with employer match after one year of service\nPaid time off (PTO)\nPaid holidays\nIf you are a detail-oriented professional who enjoys working with customers, solving problems, and contributing to a team-focused environment, we encourage you to apply!","description_format":"text","description_chars":2721,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-11-13T14:50:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T16:19:28Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/labelink-customer-service-representative","json_url":"https://alion.io/job/labelink-customer-service-representative.json","meta":{"generated_at":"2026-11-13T16:19:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1187834},"rest":"https://alion.io/mcp/rest/get_company?id=1187834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flabelink-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flabelink-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flabelink-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/labelink-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flabelink-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4259474}},{"tool":"search_jobs","arguments":{"company":"labelink.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4259474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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