{"id":2868194,"url":"https://alion.io/job/labman-automation-support-engineer-bioprocess-automation-","title":"Support Engineer - Bioprocess Automation","company":{"id":183893,"name":"Labman Automation","domain":"labmanautomation.com","url":"https://alion.io/company/labmanautomation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Stokesley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":43000,"currency":"GBP","period":"year","gross":null,"usd_annual":57559},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-19T14:28:23Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T23:40:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position: Support Engineer - Bioprocess Automation\nLocation: Labman HQ, Stokesley, North Yorkshire, with UK & international travel\nSalary: £38,000 - £43,000\nEmployment Type: Full-Time (Monday - Friday 37.5hrs)\nAt Labman Automation, we design and build bespoke robotic systems that enable science through technology. Our work supports global customers across industries from pharmaceuticals to materials science, developing automation that makes the world’s most advanced research faster, safer, and more sustainable. As a Support Engineer - Bioprocess Automation, you’ll provide hands-on technical support to our Bioprocess customers, helping to keep complex automation systems operating reliably and effectively.\nThis is a varied engineering role combining planned maintenance, breakdown support, calibration, upgrades and customer training. You’ll work closely with customers and our internal engineering and quality teams, with opportunities to travel to customer sites worldwide.\nWhat You’ll Do:\nInstall, commission, maintain and repair Labman laboratory automation systems following established procedures and engineering guidance.\nCarry out preventative maintenance, upgrades and structured fault-finding across mechanical, electrical and software issues.\nProvide hands-on and remote technical support, diagnosing issues and escalating where appropriate rather than making unapproved changes.\nTest system performance and ensure equipment continues to meet Labman quality and safety standards.\nIdentify and suggest potential improvements or longer-term solutions, working with the wider engineering team before changes are implemented.\nBuild strong customer relationships and provide operator and basic maintenance training.\nComplete clear and accurate service reports, maintenance records and technical documentation.\nWork closely with our engineering teams and travel regularly to customer sites across the UK and internationally, as well as Labman HQ and Liverpool.\nWhat You’ll Need\nA can-do, positive attitude.\nStrong practical electromechanical or mechanical engineering skills.\nGood problem-solving and fault-finding ability, with a methodical approach to diagnosing issues before taking action.\nA hands-on approach and confidence using engineering hand tools.\nStrong communication skills and a professional, customer-focused approach.\nAbility to work independently whilst following agreed processes and knowing when to escalate an issue.\nConfidence to suggest improvements and share observations with the engineering team.\nGood attention to detail and accurate documentation skills.\nWillingness to regularly travel within the UK and internationally.\nDesirable:\nExperience within laboratory, pharmaceutical manufacturing, automation or another relevant technical environment. \nPrevious experience in a service, support or customer-facing engineering role. \nExperience using CRM or service management systems. \nFamiliarity with SAP, Salesforce or other service desk software. \nCompany benefits:\n33 days' annual holiday (rising to 38 over 5 years) inc. public holidays \nPrivate Healthcare with Aviva \n5% employer pension (no upper earnings cap) \nTravel opportunities in various roles \nEnhanced maternity pay (long service applicable) \nEnhanced paternity leave \nCPD support and annual subscription to appropriate body covered \nFree in-house gym, squash, bouldering wall, and countless clubs \nLabman Values:\nIN IT TOGETHER - Shared effort, shared success\nEXCELLENCE - Delivering the highest quality in everything we do\nHUMILITY - Grounded, respectful, and always learning\nSUSTAINABILITY - Building a business that lasts\nFUN - Friendly, enthusiastic, and a bit different","description_format":"text","description_chars":3676,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory & Pharmaceutical Robotics","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-19T18:32:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":41,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":57559,"is_top_pay":false},"html_url":"https://alion.io/job/labman-automation-support-engineer-bioprocess-automation-","json_url":"https://alion.io/job/labman-automation-support-engineer-bioprocess-automation-.json","meta":{"generated_at":"2026-10-26T01:17:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183893},"rest":"https://alion.io/mcp/rest/get_company?id=183893"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flabman-automation-support-engineer-bioprocess-automation-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flabman-automation-support-engineer-bioprocess-automation-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flabman-automation-support-engineer-bioprocess-automation-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/labman-automation-support-engineer-bioprocess-automation-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flabman-automation-support-engineer-bioprocess-automation-"}]}